Costumer service Assistant
- Location
- Portugal
- Rate, USD
- Not specified
- Work schedule
- Full Time, Contract, Part Time,
- Links
- —
- Language skills
- English, Portuguese
- Available for Hire
- Yes
About me
I started work on a customer support line since 2008, providing services for a telecommunications company. I provided support via telephone contact and email. I handled complaints in the back office. Since 2015 I have been working on the Net Promoter Score project for the same company. In this project I contact detracting customers and deal with their complaints to ensure and increase
customer satisfaction. In my work it is crucial to pay attention to the costumer, be pacient and diplomatic to deal with complex problems and high pressure and stress, have excellent communication skills to be able to reach consensus.
Skills
Analytical SkillsClient LiasonClient Relationship ManagementConflict ResolutionCritical ThinkingCustomer RelationshipCustomer SuccessDetail-orientedEmpathyEnglish languageExcellent Communication skillsHardworkingManage ConflictsMicrosoft OfficeMonitoringOffice TasksOrganizational SkillsPatiencePortuguese languageProactivityProblem ResolutionProof ReadingRelationship ManagementSelf MotivatedSoft skillsStrong CommunicationTimeline managementTranscribingVirtual AssistanceWriting
Education
- 2019- 2022 Graduation degree in European Studies @ Universidade Aberta - Coimbra
Experience
- 01-07-2013 until now Costumer Care Assistant @ Intelcia Portugal Inshore S.A.
On 03/16/2020, an establishment transmission occurred. I transitioned to my current employer Intelcia Portugal Inshore, S.A., but maintained my seniority and my roles in the project Net Promoter Score. Currently I continue to contact detracting customers and deal with their complaints to ensure and increase customer satisfaction.
- 01-07-2013/16-03-2020 Costumer Care Assistant @ Manpowergroup Solutions, Unipessoal Lda
I continued providing services for the same telecommunications company. I provided support via telephone contact and email.
In april 2015 I started to work in the Net Promoter Score project. In this project I contact detracting customers and deal with their complaints to ensure and increase
customer satisfaction.- 10-11-2008/30-06-2013 Costumer Care Assistant @ Randstad Recursos Humanos, S.A.
I started work on a customer support line since 2008, providing services for a telecommunications company. I provided support via telephone contact and email. I handled complaints in the back office.
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