IT Manager

Integral part of the pre-opening of the hotel which opened in April 2024.
Managed hotel’s IT infrastructure to ensure seamless operation across all departments.
Responsible for the installation of PMS (Opera), CCTV system, access points, fire system panel, TV network, key card system, PABX and sound system.
Facilitated in the setup of OXI with PMS to enable seamless data exchange across systems.
Led the optimization of PMS and POS:
oSetup of room configuration, rate codes, user access controls and key card interface.
oSetup of POS machines in all relevant areas.
oConducting staff training to improve adoption and usage of the system.
oTroubleshooting and coordinating with Opera team to ensure operation ran efficiently.
Coordinated with other local vendors to ensure project deadlines were met.
Implementation of SOPs and security to provide high security.
Provided support to colleagues on site and remotely for efficiency in work.
Oversaw implementation of other departmental software:
oMYOB for Finance
oTime attendance device for HR
Carried out other departmental tasks:
oPreparing budget for the hotel to be presented to the owners and head office.
oSubmitting attendance records of employees and preparation of the salary bill.
oSetup and management of hotel OTAs: booking.com, Expedia, Agoda
Implemented an organized culture in the department by ensuring targets are met in the given time.

Responsible for the substation’s smooth operation
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Respond to system trip out and bring the operation back in control
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Ensure every equipment is working efficiently
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Communicate with the management in case of any failure
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Manage coworkers’ duty schedules and timesheets monthly