Service Delivery Engineer

– Diagnosing and Resolving Network Issues: Providing expert troubleshooting for LAN/WAN networks, identifying and resolving both physical and software-related issues to ensure seamless office connectivity.
– Ensuring Secure Remote Access: Supporting VPN connections to enable secure access to internal tools and sites, ensuring users can work efficiently from any location.
– Optimizing Home Network Performance: Analyzing and diagnosing root causes of poor home network connectivity, offering tailored solutions to enhance stability and performance.
– Proactive Connectivity Guidance: Advising users on best practices for eliminating connectivity issues, minimizing disruptions, and improving overall network reliability.
– Supporting Virtual Desktop Environments: Assisting remote employees using Citrix VDI, ensuring smooth operation and troubleshooting performance-related concerns.
– Managing Access Rights with MIM: Efficiently delegating access rights in Microsoft Identity Manager (MIM) to maintain security and compliance within the organization.
– Providing Application Support: Assisting users with Office 365, Adobe account access, and resolving common software-related issues to ensure uninterrupted workflow.
– Handling Access and Device Requests: Processing and managing requests related to access rights and device configurations, ensuring users have the necessary permissions and tools to perform their tasks efficiently.
– Delivering Customer-Focused IT Support: Understanding customer priorities and initiatives to provide superior support, becoming a trusted advisor while ensuring continuous improvement.
– Direct Customer Interaction & Problem Solving: Engaging with customers to coordinate project activities, troubleshoot issues, and ensure optimal solutions tailored to their needs.
– Documentation & Process Improvement: Creating and reviewing design, functional, technical, and process documentation to enhance operational efficiency and knowledge sharing.
– Data Analysis & Problem Resolution: Gathering and analyzing relevant data to identify and resolve selected issues in collaboration with internal teams.
– Cross-Functional Team Collaboration: Communicating effectively and working closely with cross-functional teams to drive efficiency, resolve technical challenges, and contribute to overall company objectives.

– Managed the procurement process for empties, coordinating effectively with vendors and wholesalers to ensure timely procurement and returns.
– Monitored and tracked the movement of empties between suppliers, companies, and customers, ensuring efficient logistics operations.
– Led the management of transport logistics, optimizing routes and schedules to enhance efficiency and reduce costs.
– Conducted continuous inventory checks, maintaining accurate records and ensuring optimal stock levels of empties.
– Evaluated vendor accounts and reports, providing actionable insights to improve vendor relationships and procurement strategies.
– Generated and analyzed empties statistics, delivering data-driven reports to support strategic decision-making.
– Maintained consistency in documentation and reporting, ensuring clarity and professionalism in all communications.

– Commercial representation in insurance mediation
– Submission of tenders for the conclusion of an insurance contract, submitting draft insurance contracts, concluding insurance contracts, carrying out other activities leading to the conclusion of an insurance contract or to the amendment of an insurance contract
– Providing professional assistance, information and recommendations to the client for the purpose of concluding, amending or terminating the insurance
– Cooperation in the administration of insurance contracts, cooperation in the handling of insurance claims and insurance benefits from insurance contracts, in particular in connection with an insurance claim
– Identifying, evaluating and processing insurance risk analyses in relation to the insurance products offered