Administrative Expertise, Customer & Technical background

Rate, USD
$40 / hour
Work schedule
Full Time,
Language skills
English
Available for Hire
Yes
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About me

Highly motivated and results-oriented professional with 20+ years of experience in client-facing
roles, demonstrating exceptional communication, problem-solving, and organizational skills.
Seeking to leverage my strong customer service background and administrative expertise in a
challenging full-time position.




Education

2001-2005 Bachelor of Science in Information Technology @ University of Pasig

Experience

Nov 5,2024- Present Client Relation Officer & Email Support Specialist @ General Command of Dubai Civil Defence | Al qusais, Dubai, UAE

β€’ Managed a high volume of client inquiries and email
communications.
β€’ Provided exceptional customer service, resolving issues and
ensuring timely updates.
β€’ Built strong client relationships through empathy and
proactive communication.

May 10, 2023 – Nov 4, 2024 PCB System Integration Specialist & Assistant SIM Card @ General Command of Dubai Civil Defence | Al qusais, Dubai, UAE

β€’Configure and integrate PCBs using Honeywell tools, ensure proper connections and functionality.
β€’Verify system configurations, conduct tests, and analyze alarm data.
β€’Maintain detailed records of system integration, configurations, and performance.

Mar 2017 – May 9, 2023 Assistant Technical Support Specialist Supervisor & Technical Support Specialist @ General Command of Dubai Civil Defence | Al qusais, Dubai, UAE

β€’Supervise the technical support team, provide escalated support, and ensure team performance.
β€’Monitor the smart monitoring system, identify potential issues, and prevent system downtime.
β€’Manage incidents, provide training, generate reports, and collaborate with service providers.
β€’Develop and maintain dispatch lists, coordinate fire alarm system activities, and ensure timely response to clients.

April 14, 2011 – Feb 2017 Safety Notice | SMS Coordinator & Assistant File Clerk 24x7 Dubai Civil Defence @ Pacific Control – 24x7 Dubai Civil Defence | Al qusais, Dubai, UAE

β€’Develop and compose safety notices, alerts, and updates.
β€’Utilize email platforms and SMS services to send safety notifications and alerts.
β€’Maintain communication channels, respond to inquiries, and provide guidance on safety procedures.
β€’Assist with organizing and filing documents, entering data, retrieving information, and maintaining filing systems.

May 2010 - Feb 2011 Technical Support Specialist @ TELUS INTERNATIONAL, Market-Market Philippines

β€’Provide technical support for registration, email creation, modem/filter setup, and troubleshooting.
β€’Generate weekly reports on customer enquiries, responses, and feedback.


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