Human Resource and Operations Director

• Developed and implemented comprehensive HR strategies aligned with organizational values, contributing to a 20% increase in employee retention
• Spearheaded DEI programs, fostering a culture of inclusivity and improving representation in leadership roles by 30%
• Negotiated and ratified the organization’s first Collective Bargaining Agreement (CBA), establishing a union and setting the foundation for improved labor relations
• Designed and rolled out employee engagement initiatives, increasing organizational satisfaction scores by 15% and reducing voluntary turnover by 12%
• Streamlined recruitment and onboarding processes, reducing time-to-hire by 25% and cutting recruitment costs by 18%
• Led organizational compliance efforts, achieving a 100% pass rate in internal audits and legal assessments on employment laws and regulations
• Providing strategic guidance to C-suite leadership on optimizing staffing patterns for organizational effectiveness and resource allocation
• Advised C-suite leadership on appropriate actions and best practices regarding personnel matters, ensuring compliance and alignment with organizational goals
• Implemented crisis management frameworks during organizational restructuring, ensuring communication strategies and employee support during transitions
• Effectively communicated and collaborated with senior leadership to align goals, provide updates, and influence decision-making
• Actively engaged in ongoing professional development to enhance skills and expertise
• Consistently updated knowledge on regulatory changes in policies and laws to ensure compliance

• Directed daily operations across multiple departments, increasing operational efficiency by 75% through process optimization and new technology adoption
• Managed a team of 37 employees, fostering a collaborative work environment and increasing team productivity by 93% through leadership development initiatives
• Reduced operational costs by 31% annually through successful implementation of process improvements and effective resource management
• Led project management efforts, successfully completing 22 projects on time and within budget, coordinating cross-functional teams to achieve key milestones
• Improved client satisfaction by 71% by designing and implementing customer service protocols that addressed and resolved issues more efficiently
• Maintained compliance with Arizona Department of Health Services Licensure, managing regulatory adherence for SMI and General Mental Health Services
• Successfully negotiated reimbursement rate increases with AHCCCS health plans, increasing revenue for the organization
• Leadership Employee of the Year for outstanding contributions in improving operational efficiency and team leadership at Ebony House Inc
• Developed and managed organizational and personnel budgets, ensuring efficient allocation of resources
• Composed, negotiated, and administered federal contracts and grants, achieving compliance and funding goals
• Led the implementation and management of electronic health records systems, aligning personnel and operational requirements
• Supportive and approachable servant leader who leads with accountability, utilizing strong analytical, decision-making, and problem-solving skills.

• Enhanced operational workflow by identifying bottlenecks and implementing streamlined processes, increasing overall efficiency by 15%
• Managed vendor relationships, negotiating contracts that reduced supplier costs by 10% while ensuring timely delivery of goods and services
• Supported operational reporting and analysis, providing actionable insights that led to a 12% improvement in departmental performance
• Collaborated with internal teams to address operational issues, improving coordination and cross-departmental communication

• Managed daily operations, ensuring adherence to food safety, OSHA standards, and quality control
• Oversaw P&L reports, monitored labor costs, and maintained budget compliance
• Supervised and scheduled employees, optimizing productivity and performance
• Led recruitment, training, and coaching efforts for staff development

• Ensured operational compliance with food safety regulations and OSHA standards
• Managed employee scheduling, overseeing performance and day-to-day operations
• Directed product ordering, inventory control, and quality assurance
• Recruited, trained, and mentored team members to support business growth