Customer Success and Account Manager
- Location
- Philippines
- Rate, USD
- $30 / hour
- Work schedule
- Full Time, Contract, Part Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Experienced professional with a strong background in managing client relationships and driving operational efficiency. Proven ability to supervise daily operations, streamline processes, and implement strategic initiatives. Managed a portfolio of over 50 enterprise and SME B2B accounts at a telco industry delivering solutions to meet client needs and business objectives.
Professional area
Skills
Analytical SkillsB2BB2CBusiness AnalysisBusiness ManagementBusiness StrategyClient ManagementClient RelationsClient Relationship ManagementClient RetentionClient Service DeliveryCommunication skillsConsultingContract NegotiationCRMCustomer and Client SupportCustomer Journey MappingData AnalysisDecision MakingGoogle WorkspaceSalesforce
Education
- 06/2010-05/2014 Bachelor of Science in Marketing Management @ National University, Philippines
Experience
- 07/2021-10/2024 Customer Relationship Manager @ Globe Telecom Inc, Philippines
Managed a portfolio of 50+ enterprise and SME B2B accounts, delivered solutions to meet client needs, drove revenue expansion, increased client retention, and provided operational support.
- 02/2020-06/2021 Store Supervisor @ Robinsons Retail Holdings Inc, Philippines
Supervised daily operations to meet sales targets, managed customer inquiries, trained staff, and implemented promotional initiatives.
- 02/2016-11/2019 Retail Store Assistant-Team Leader @ Quaerito Qualitas Inc., Philippines
Delivered customer service, processed transactions, designed merchandising displays, and trained new employees.
- 06/2015-01/2016 Customer Care Associate @ Searchers & Staffers, Philippines
Conducted market research, processed refunds and exchanges, and ensured compliance with customer service standards.
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