Customer Support Agent
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I’m a highly experienced customer support professional with a strong background in handling high-volume customer interactions across various industries. With nearly a decade of experience in both customer service and technical support roles, I have developed superior communication skills, problem-solving abilities, and technical proficiency.
I have worked as a Player Support Agent at Keywords Asia, where I provided in-depth game-related assistance to users, showcasing his ability to address detailed and niche customer concerns via email. My previous roles as a Relationship Manager and Customer Service Representative at Alorica and Quantrics respectively involved managing client accounts over the phone, resolving complex inquiries, and delivering exceptional customer experiences. Earlier in my career, I also served as a Game Advisor and Technical Support Representative, further demonstrating his adaptability and technical knowledge, particularly with Microsoft applications and computer systems.
Professional area
Skills
Active ListeningAdaptabilityAnalytical SkillsAWSBillingCommunication skillsComputer KnowledgeComputer literateCRMCustomer CareCustomer RelationshipCustomer SupportData EntryDiscordE-commerceEmailEmpathyEnthusiasmMacOSMicrosoftMotivatedMulti-taskingPhone EtiquettePhone SupportProblem SolvingSales RepSalesforceSoft skillsTeamworkTechnical Support
Education
The user has not yet completed this section
Experience
- September 2023 - May 2025 Player Support Agent @ Keywords Asia Private Limited
Provided customer and technical support to players of online casino-like game. Resolved in-game issues, account concerns, and general inquiries with professionalism and empathy.
Utilized support tools and ticketing systems to manage a high volume of player requests efficiently. Maintained up-to-date knowledge of game features and policies to ensure accurate and helpful responses.
- March 2022 - April 2023 Relationship Manager @ Alorica
Handled customer financial accounts and built long-term relationships through effective communication and personalized service.
Resolved client issues related to billing, services, and account management. Worked collaboratively with internal teams to ensure customer satisfaction and issue resolution.
- June 2019 - October 2020 Customer Service Representative @ Quantrics Enterprise
Responded to inbound customer inquiries via phone for a telecommunication company. Provided support on service issues, product features, and troubleshooting.
Met performance metrics in areas such as call handling time, resolution rate, and customer satisfaction. Delivered a professional and positive customer experience in every interaction.
- October 2017 - December 2018 Game Advisor @ Sitel
Assisted customers with gaming-related issues, including purchases, account settings, and game functionality.
Delivered product knowledge and support for gaming platforms and content. Maintained high levels of customer satisfaction by providing accurate, friendly, and timely service.
- June 2015 - December 2015 Technical Support Representative @ Convergys
Provided technical support for computer software and hardware-related issues. Assisted customers with troubleshooting, installations, and basic network problems.
Used remote desktop tools and knowledge bases to resolve issues efficiently. Documented each case thoroughly to ensure continuity of support.
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