Customer Service

Authored data-driven reports analyzing fiscal quarter metrics, delivering actionable insights to support strategic decisions.

Created models and queries in QualiWare, enhancing departmental data organization and accessibility.

Organized and archived SharePoint content, improving team access to critical resources by 15%.

Managed client case data for Immigration Canada, ensuring 100% accuracy in forms and compliance with sponsorship/refugee policies, reducing processing times by 10%.

Conducted financial assessments to support client immigration planning, applying analytical skills to enhance decision-making.

Digitized documents using Microsoft Office Suite, streamlining workflows and improving document security.

Provided prompt client support via email and phone, fostering strong relationships and resolving inquiries efficiently.

Processed access to information requests in compliance with ATIP Act, ensuring timely and accurate responses.

Maintained and redacted legal documents using specialized software, upholding confidentiality standards.

Tracked assets and prepared Excel reports, enhancing departmental efficiency.

Designed a custom payment system using GoHighLevel and Stripe for a basketball training business, increasing transaction efficiency by 20%.

Developed a user-friendly Linktree-style website with integrated payment links, driving client engagement and recurring revenue.

Managed branding and content creation, delivering tailored solutions with minimal client oversight.