Human Resources & Operation
- Location
- Malaysia
- Rate, USD
- $40 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- Chinese, English, Malay
- Available for Hire
- Yes
About me
I am an accomplished Operations Manager with over 30 years of experience driving business efficiency and optimizing operational workflows in Business Administration and Human Resources. My expertise lies in managing cross-functional teams, streamlining processes, and fostering a positive organizational culture. I have a proven track record of improving HR operations, increasing employee engagement, and contributing to organizational growth. I am adept at strategic planning, budget management, and policy development with a focus on continuous improvement. Throughout my career, I have spearheaded various HR functions, developed and enforced HR policies, and managed end-to-end recruitment processes. I have also coordinated expatriate staff employment pass applications and maintained up-to-date HRIS records in compliance with ISO standards. My experience includes overseeing office administration, managing vendor relationships, and ensuring compliance with government regulations. I have a strong background in payroll processing, HR systems, and data analytics, which has enabled me to provide key HR metrics to management for data-driven planning. I am passionate about promoting positive employee relations and driving initiatives for employee satisfaction and retention.
Skills
Budget ManagementClient Relationship ManagementComplianceConflict ResolutionCustomer ServiceData AnalyticsEmployee EngagementEmployee RelationsHRISNegotiatingOffice AdministrationOnboardingOperations ManagementPerformance ManagementProject ManagementRecruitmentStrategic PlanningTeam LeadershipVendor Management
Education
- 1994 Business Administration and Management @ ABE (UK)
Experience
- March 2023 – February 2025 Manager, General Affairs, Human Resources & Administration @ TALC MY SDN BHD
Spearheaded the full spectrum of HR functions including workforce planning, recruitment & selection, onboarding, compensation & benefits, performance management, employee relations, training & development, and compliance.
- February 2022 – February 2023 Assistant Manager, Human Capital @ Sungai Long Specialist Hospital Sdn Bhd
Managed end-to-end payroll processing for over 300 employees, ensuring accuracy, confidentiality, and compliance with statutory requirements.
- December 2009 – November 2020 Lead Administrator, Medical Education Unit @ Monash University Malaysia
Provided comprehensive operational, educational, and strategic support to the School of Medicine, ensuring the smooth implementation of medical education programs.
- March 2004 – September 2009 Assistant Manager cum PA to MD @ Mentrade Marine Equipment Sdn Bhd
Provided comprehensive support to executive leadership while overseeing key administrative, HR, and operational functions.
- October 2001 – August 2003 Operations Manager @ Pulai Springs Resort, Kulai, Johor
Led the successful establishment and full operational oversight of the resort’s SPA & Wellness Centre.
- March 1999 – August 2001 Sales & Marketing Executive @ FJ & J Marketing Sdn Bhd
Managed end-to-end sales and marketing activities for spa and personal care product lines.
- November 1992 – January 1999 Confidential Secretary @ Westmont Property Management Sdn Bhd, Kuala Lumpur
Provided high-level secretarial and administrative support to the Managing Director.
- August 1990 – September 1992 Junior Secretary cum Sales Coordinator @ Schmidt Scientific Sdn Bhd, Kuala Lumpur
Supported the sales team by coordinating order processing, delivery schedules, and customer inquiries.
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