Administrative Support Specialist

I am an experienced Customer Service Agent and Administrative Support Specialist with a strong background in providing real-time assistance to customers in high-volume dispatch centers. My expertise lies in handling inquiries, complaints, and urgent requests in multiple languages, including Portuguese, English, and Spanish. I pride myself on maintaining client satisfaction through professionalism, clarity, and patience. I have also trained and supported new team members during their onboarding process, ensuring they are well-equipped to meet our clients’ needs.

I am familiar with dispatch software, digital CRMs, and multi-channel communication tools, which have enabled me to efficiently resolve technical issues and forward calls to the appropriate departments. My ability to collaborate with my team has been essential in achieving common goals and monitoring key performance indicators, such as customer satisfaction and average handling time.

In my previous role in Back Office/Administrative support, I was responsible for receiving client payments and ensuring accurate data processing. I excelled in planning and executing tasks within deadlines to support smooth operations, creating spreadsheets and reports to help the team track activities, and negotiating with clients to obtain the best prices and payment terms.

I have also volunteered with Doctors Without Borders (MSF), where I participated in team-building activities and supported personal and professional development. My commitment to customer service has always been a priority, and I strive to meet company targets while following internal procedures.

Currently, I am seeking a part-time or full-time position in customer support or administrative roles in the Netherlands, where I can contribute my language skills, customer service experience, and strong sense of teamwork.