Software Quality Assurance Analyst

Devised automated test cases utilizing Selenium and C#. Executed both manual and automated regression testing within a multi-tiered web-based application. Evaluated API functionality using Postman. Utilized BitBucket and Git to efficiently create and manage branches. Orchestrated Azure DevOps Pipelines for deploying builds and running nightly test suites. Refactored code as necessary when integrating new features. Leveraged Confluence and Jira for project management, reporting, and issue resolution. Analyzed requirements and use cases, collaborated with developers to formulate and execute comprehensive test cases and plans. Defined, tracked, and documented defects and test results meticulously. Communicated and escalated defects discovered during the software life cycle, ensuring proper resolution through collaboration with developers and project managers. Collected and analyzed data for software process evaluation, facilitating strategic improvements in business processes. Collaborated with Customer Support to troubleshoot defects, understand use cases, and provide training on new functionalities. Crafted SQL queries in Microsoft SQL Server to investigate and analyze data, verifying the correct functionality of new features and bug fixes. Established and maintained a monthly regression test plan, gathering and analyzing pre-production and post-production release reports for discrepancies. Managed time effectively across various issues using Microsoft SharePoint according to QA size estimates for each release cycle. Composed detailed communications with screenshots and arranged calls with developers across international locations to discuss issues related to new features and bug fixes.

Spearheaded the generation of LUA scripting code, integrating developer code and artist media, while configuring XML/JSON files to enhance user experience. Mastered a proprietary scripting language within 2 months, utilizing it as a shell for the C++ game engine. Engineered new games, resolved bugs, and implemented feature requests utilizing the proprietary scripting language. Scripted the ‘Deal or No Deal’ game within a tight timeline of 2 weeks. Established IIS, web services, and .NET environments on Windows Server 2003 for initial functionality testing. Compiled new builds and integrated assets for iPhone (Xcode), Android, and Blackberry platforms. Executed command line tools for the installation of new builds. Configured a chain server on CentOS to distribute builds efficiently across iPhone, Android, and Blackberry. Modified C++ code to rectify bugs and enhance features. Updated application XML files to enable operator consoles to synchronize with servers and games. Remotely diagnosed and resolved developers’ workstation issues expeditiously. Set up environment variables, permissions, IIS, and MSI for software installations across various Server 2003, XP, Vista, and CentOS machines. Conducted engaging technical demos for potential investors across diverse settings, effectively showcasing the product to generate new business opportunities. Collaborated with producers to conceptualize design ideas and budget allocations for developers. Utilized Jira for project management, time tracking, and issue reporting.

Designed, modified, and executed automation test scripts and suites for enterprise-level software. Formulated test plans aimed at evaluating software and website reliability. Supported the innovation of new concepts while enhancing existing products to improve user experience. Assessed operating system compatibility using VMware. Continuously updated manual and automated tests to ensure accuracy and relevance. Documented defects in Bugzilla. Evaluated and reported regression test results to QA leadership. Maintained correspondence with developers, the QA director, and the CTO regarding defects and project statuses.

Crafted detailed test plans and integrated them into the testing cycle of assigned projects. Oversaw databases, organizing new issues by priority and severity, managed bug assignments, and monitored issue status. Strategically planned daily tasks while managing the quality assurance testing team to meet project goals. Trained new testers in effective bug documentation and database usage. Managed up to 40 testers collaboratively on the WWE Smackdown vs. RAW title. Coordinated with project managers and developers via emails to streamline project flow and adherence to deadlines. Delivered comprehensive weekly status reports to management, ensuring transparency in project progress. Tracked tester hours and performance metrics for monthly and annual performance appraisal reports.