Customer Service Representative
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am seeking a challenging position within an established organization that offers opportunities for growth and promotion. I constantly strive to utilize my expertise, training, acquired skills, and experience to benefit my employer, colleagues, clients, and myself. I have a proven record of reliability and responsibility, and I remain calm and professional during critical situations. I am a resourceful problem solver, capable of implementing solutions to complex issues, and I have a special sensitivity to the needs of others. I relate well to individuals from diverse backgrounds and am committed to providing excellent service.
Professional area
Education
- 1997 High School Diploma @ Southeast High School
Experience
- March 2018 to December 2024 Customer Service Representative @ CPAP.com
Responds to inquiries from customers, prospective customers and third parties regarding specific account inquiries, product offerings and general questions regarding the sales and service of CPAP machines. Document customer interactions by maintaining accurate notes in the Customer Relationship Management (CRM) system, ensuring customer history database integrity. Educates first-time users on Sleep Apnea, CPAP machines and user resources and online self service tools. Trouble shoots customer issues regarding CPAP machines and therapy data. Ability to identify sources of problems and provide an effective resolution. Proactively recommends services and solutions that will improve the customer’s quality of life. Uses, protects, and discloses protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards. Maintains acceptable performance levels with regards to established metrics, including time utilization, quality of work, and productivity. Consistently strive to provide one call resolution.
- April 2015 to February 2018 Collections Specialist @ LTD Financial Services
Monitored accounts to identify overdue payments. Finding and contacting debtors to arrange debt payoffs. Keeping accurate records and reporting on collection activity.
- July 2009 to March 2015 Medical Collector @ St. Luke’s Hospital
Maintained all collection activities for government payers and managed care, and obtained payments by contacting insurance carriers regarding accounts not paid within a predetermined time.
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