Customer Service Professional

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2024 - Present Membership Advisor/Customer Service @ YMCA

Provided knowledge to potential members in order to meet their particular needs and assisting current participants with ensuring the full utilization of their available amenities. Experience working on the back end of licensed child care, assisting families with DES applications through the state of Arizona and assisting individuals through our scholarship opportunities relating to various programs offered throughout the facility. Managed over-the-phone sales and in person tours of the facility with an emphasis on assisting customers gain membership status. Gained knowledge of Reclique “CORE” member/transaction database and UKG Ready payroll processing. Processed transactions for all departments in the facility, payment processing and information intake. Assisted members and non-members in gaining membership status and registering for available programs. Brief experience working with children 0-12 in the unlicensed child care department, assisted with Ninja Gym programming and facilitating classes for youth. Experience with warm calls regarding membership or program interest and cold calling from the lead list of previously interested consumers.

2022 - 2024 Customer Service @ LED Zoom

Assisted customers through online customer service, provided information, technical guidance, and direct support to ensure positive buying experience. Handled sales transactions, technical questions, and warranty guidance. Worked directly with vendors to ensure best possible translation of their product to our site, and upholding communication in regards to sales and troubleshooting. Developed online content and expanded the company website to include incoming designers/manufacturers, with up to date information and photos of available products. Experience with Excel and Word applications, relating information from one application to another.

2020 - Present Guitar Teacher @ Independent Tutor

Taught both children and adults with varying levels of starting ability. Established consistent work schedule with multiple customers. Provided a timeline for students to progress towards their goals and taught them accordingly. Offering excellent communication and creating realistic goals with clients. Setting individual pricing and working one on one with individuals from varying backgrounds.

2017 - 2019 Customer Service @ Marjoy Lighting

Worked with lighting designers to define scope of work. Handled sales transactions, technical questions, and warranty guidance. Direct line between vendors and consumers, offering support in both positions related to buying power and customer satisfaction. Experience in Excel and Word applications.