Payment Manager. Customer Support. Antifraud KYC Analyst
- Location
- Poland
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Polish, Russian
- Available for Hire
- Yes
About me
I am an Entrepreneur & iGaming specialist with over 6 years in client-focused roles. I combine psychology expertise with analytical risk management (AML/KYC). I am passionate about streaming, leadership, and data-driven decisions. Throughout my professional career, I have successfully interacted with clients, addressing their individual requests and ensuring a high level of satisfaction. I have experience working as a psychologist, helping people overcome personal and emotional difficulties. I have spent over two years in the iGaming sector, where I developed strategic thinking, experience with online platforms, and an understanding of market needs. In this field, I acquired skills in data analysis, audience engagement, and problem-solving in a highly competitive environment. I lead an active lifestyle, which fosters self-organization, discipline, and stress resistance. I enjoy video streaming, which helps me develop creative thinking, communication skills, and the ability to work in a dynamic and fast-changing environment. I am ambitious, goal-oriented, and possess developed leadership qualities and management skills that allow me to effectively organize processes and achieve set goals.
Professional area
Education
The user has not yet completed this section
Experience
- 2023 – Present Customer Support Mentor @ Pro Gaming Software LTD
Managed 10+ agents, improving response time by 30%. Developed training programs for new hires. Resolved 95%+ of escalated cases within 2h.
- 2024 KYC Analyst @ Pro Gaming Software LTD
Investigated 200+ suspicious transactions monthly. Reduced fraud incidents by 25% via improved monitoring.
- 05/2024 – 04/2025 Antifraud Manager @ Pro Gaming Software LTD
Communicated with payment provider departments, Loyalty department, submitted requests to hide details, and providers. Full understanding of the work of the Payment PSP Conversion and Loyalty departments.
Recommend this talent
Related resumes
-
Business Analyst and Project Executive
I am a results-driven Business Analyst and Project Executive with over 5 years of experience across data analysis, customer journey optimization, and strategic planning. I am proficient in tools like Power BI, SQL, and Looker for data visualization and reporting. I consider myself a life-time learner, always looking to enhance my skills and knowledge in…
-
Event Coordinator
I am a dedicated professional with a Bachelor of Arts and Sciences in Communication Studies, specializing in Broadcast Media and interpersonal relationships. My educational background has equipped me with strong organizational skills and excellent customer service relations. I pride myself on my superior interpersonal and communication characteristics, which have been essential in my various roles….
-
SIBG & TEBG Production Planner
I am passionate about supply chain management and continuously seek to learn and develop my skills in this field. My goal is to contribute significantly to the growth of the company I work for while enhancing my own value. I am particularly focused on improving my management skills to advance into higher roles. Currently, I…
-
Customer Service & Technical Support Specialist
I am a bilingual Technical Support and Customer Service Specialist with over 10 years of experience in client-facing roles, team coordination, and hospitality operations. My expertise lies in resolving support issues, managing tickets, and delivering an excellent user experience. I am known for my clear communication skills and my ability to solve problems under pressure….
-
Customer Service Professional
I am a motivated professional offering over 10 years of experience in Customer Service. My areas of expertise include administrative support, telecommunications, and customer relations. I have a proven ability to be a passionate and efficient staff member who can produce needed results. I pride myself on my strong telecommunication skills and excellent problem-solving abilities,…
