Customer Service & Technical Support Specialist
- Location
- Brazil
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Portuguese, Spanish
- Available for Hire
- Yes
About me
I am a bilingual Technical Support and Customer Service Specialist with over 10 years of experience in client-facing roles, team coordination, and hospitality operations. My expertise lies in resolving support issues, managing tickets, and delivering an excellent user experience. I am known for my clear communication skills and my ability to solve problems under pressure. My background includes working in various capacities, including restaurant management and human resources, which has equipped me with a diverse skill set. I am passionate about technology and enjoy reading and volunteering in my spare time. I am committed to continuous learning and professional development, currently pursuing a Bachelor’s Degree in Optics and Optometry.
Professional area
Education
- In Progress Bachelor's Degree in Optics and Optometry @ Universidade Cruzeiro do Sul
Experience
- Sep 2022 - May 2023 Restaurant Manager @ Bagel Nook
Managed inventory and supplier relations. Oversaw POS operations and customer service. Trained staff on hygiene and food safety protocols.
- Aug 2010 - Apr 2021 HR Department Manager @ Marnell Companies
Led onboarding, communication, and team support. Maintained HR documentation and internal workflows.
- Nov 2010 - Jul 2013 Interpreter @ Convention Staffing Solutions
Interpreted events and conferences (EN – PT).
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