Customer Support Lead
- Location
- Serbia
- Rate, USD
- $40 / hour
- Work schedule
- Full Time,
- Links
- β
- Language skills
- English, Greek, Serbian
- Available for Hire
- Yes
About me
Having graduated in Modern Greek Philology, with successful experience in the communications, telecommunications and tourism industries, I am always looking forward to contributing to the growth of the team, project and company I work with, as well as my personal skills. I possess effective presentation skills, a strong tone of voice, and copywriting abilities. My experience includes voice and accent neutralization, creative and critical thinking in problem-solving, and defining business problems through root cause analysis. I am aware of accessible customer service practices and GDPR regulations. My skills extend to marketing and sales, CRM, SAP, and similar software, as well as proficiency in Microsoft Office and Google Docs. I have a strong background in HR, including candidate selection, skill testing, onboarding, training, and mentoring across multiple industries. I excel in successful communication during multicultural negotiations with senior management of international companies, ensuring customer service quality assurance and real-time operations control. I am adept at reporting and analyzing team, project, and business unit performance. Additionally, I offer translation services in multiple languages, teaching communication and foreign languages, and voice-over work.
Professional area
Education
- 2011 Bachelor's Degree in Modern Greek Language @ University of Belgrade, Faculty of Philology
- 2007 High School Diploma in Contemporary Dance @ State Ballet School "Lujo DaviΔo"
Best Student of the Year
- 2003 Elementary School Diploma in Classical Ballet @ State Ballet School "Lujo DaviΔo"
Experience
- December 2022 β March 2025 Senior Customer Experience Representative Agent @ M-plus, Belgrade, Serbia
- 2007 β Present Translator, Copywriter, Private Tutor @ Freelance
Mainly for Greek, Serbian and English; Voiceover and IVR Voice Artist
- November β December 2022 Customer Communication Specialist @ Shoppster, Belgrade, Serbia
- April 2022 β November 2022 Customer Care Specialist @ Transcom, Belgrade, Serbia
- March 2014 β September 2020 Business Communication Specialist / Translator, HR Specialist, Sales and Procurement Manager @ Meandros, Halkidiki, Greece
- March 2013 β March 2014 Sales and Procurement Manager, Translator @ Economy Shop, Halkidiki, Greece
- August β October 2012 Sales Representative and Translator @ Greenlight, Halkidiki, Greece
- Winter Semester 2008/2009 Contemporary Dance Teacher (High School) @ State Ballet School "Lujo DaviΔo"
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