Customer Relations Manager

Managing customer escalations and complaints. Regular follow calls to all customers. Data maintenance of customer details. Restoring customers faith in Volkswagen Group UK Ltd. Liaising with our retailer networks to ensure satisfactory resolutions to our customer’s complaints. Assisting in coaching of new starters and existing colleagues with complex cases. Serve as the highest point of escalation for customer issues, resolving complex problems and ensuring customer satisfaction.

Handling inbound and outbound calls. Mediation between Customers and Dealerships within our Network. Complaints Handling. Collect and analyze customer feedback to identify areas for improvement and implement changes. Meeting client KPI’s.

Educated students on grammar, composition, and reading comprehension. Developed effective and engaging modules for online classes. Recorded lessons and submitted reports on student progress. Researched new and emerging methods for language instruction and skill-building.

Create job descriptions and job specs to attract the right candidates. Developed effective and engaging modules for online classes. Utilize social media, job boards, and professional networks to find potential candidates. Conduct telephone, video and face to face interviews during recruitment process. Extend job offers and negotiate salaries and benefits.

Manage and execute direct delivery sales to customers, ensuring timely and accurate order fulfillment. Build and maintain strong relationships with customers to increase sales and loyalty. Plan and optimize delivery routes to maximize efficiency and reduce costs. Monitor and manage inventory levels to prevent stock outs and overstocking. Process and manage customer orders, including taking orders, handling returns, and resolving issues. Work closely with the sales team, customer service, and logistics to ensure seamless execution. Analyze sales data and market trends to identify opportunities and optimize sales strategies. Gather and share customer feedback to improve products and services. Identify areas for process improvements and implement changes to increase efficiency and customer satisfaction.

Responded to client inquiries via phone, email, and face-to-face interactions, providing timely and accurate solutions to their concerns. Managed and resolved client complaints in a professional and courteous manner, ensuring client satisfaction and retention. Provided product information and guidance to clients, ensuring they made informed decisions about their financial solutions. Conducted needs analysis with clients to identify opportunities for cross-selling and upselling Sanlam products. Collaborated with internal stakeholders, including advisors and underwriters, to ensure seamless client experiences and resolve complex client issues. Maintained accurate and up-to-date client records, ensuring compliance with regulatory requirements and Sanlam’s quality standards. Consistently met or exceeded monthly sales targets, contributing to the growth and success of the business.

Provide technical assistance to customers via email, chat, and phone, addressing issues related to Amazon products and services. Diagnose and troubleshoot technical problems, ensuring timely and effective solutions to enhance customer satisfaction. Maintain detailed records of customer interactions, issues, and resolutions in the company’s database. Work closely with other support teams and departments to resolve complex issues and improve overall service quality. Stay updated on the latest Amazon products, services, and technologies to provide accurate and relevant information to customers. Participate in ongoing training sessions to enhance technical skills and knowledge.