Customer Escalation Specialist

Location: Philippines
Rate, USD: Not specified
Work schedule: Full Time, Part Time,
Links: —
Language skills: English
Available for Hire: Yes

About me

I am an experienced professional seeking to join an organization where I can utilize and enhance my skills and knowledge in sales, telemarketing, and customer service to attain a high level of performance. My background includes extensive experience in customer service and sales, where I have developed strong communication and analytical skills. I am dedicated to providing excellent customer experiences and resolving issues efficiently. I have a proven track record of managing customer escalations and implementing retention strategies to ensure customer loyalty. My goal is to contribute positively to my team and the organization as a whole.

Professional area

Customer Support Sales

Skills

Appointment Setting Critical Thinking Customer Service Effective Communication Lead Generation Sales SEO - Search Engine Optimization Time Management

Education

2005-2007 Associate in Computer Technology @ St Michael’s Colleges
1998-2002 Bachelor of Science in Accountancy @ Guagua National Colleges

Experience

April 17, 2017 - July 31, 2025 Customer Escalation Specialist @ Quantrics Enterprises: Communicate with customers to increase loyalty and retain businesses or services and quickly devise solutions to problems that trigger cancellation considerations. Analyze customer feedback, negotiate with customers, implement retention strategies, and compile reports to develop an assertive approach to retain business and persuade the customer to add a revenue-generating unit (RGU).
May 19, 2015 - March 2017 Customer Service Representative @ Results Companies: Handling escalated customers via phone calls who filed complaints or took external actions to resolve an issue. Managing open escalation tickets for technical issues or account-related issues.
May 5, 2014 - March 2015 Marketing Manager & Specialist @ Transcom Asia: Creating a positive customer experience environment and resolving customer complaints. Collaborate with the team to develop a holistic and universal line of actions.
May 19, 2015 - March 2017 Sales Representative @ Verbosys Inc.: Generate leads of potential new customers. Answering both general and specific questions about the company’s products and services and conducting price and feature comparisons to facilitate purchasing.
May 2010 - May 2011 Sales Representative @ One Contact Center: Manage and utilize company-provided leads. Mine leads online. Response to customer’s questions regarding the product and services being offered.
Oct 2007 - May 31 2009 Sales Representative @ One Global Contact Center: Manage and utilize company-provided leads. Provide informative comparisons to competitors to persuade sales.