I am a dedicated professional with a strong background in health and wellness retail. Currently, I serve as a Supervisor at Holland & Barrett, where I have progressed from a Store Colleague due to my consistent performance. My role involves overseeing daily store operations, managing stock, and scheduling the team to ensure we meet our sales targets while providing exceptional customer service. I take pride in offering personalized health and wellness advice to our customers, addressing their inquiries and complaints with professionalism.
Before my current position, I worked as a Barista at Costa Coffee, where I honed my customer service skills by greeting customers and ensuring they had a pleasant experience. My experience also includes working as a Secondary Operation Operator at Glazpart Ltd, where I was responsible for quality checks and packaging. Additionally, I was self-employed as a beauty technician, specializing in nail art and hand care, which allowed me to develop my artistic skills and maintain high hygiene standards.
Throughout my career, I have demonstrated adaptability and strong interpersonal skills, which have been crucial in my roles. I am self-motivated and able to multi-task effectively, ensuring that I meet the demands of a fast-paced work environment. My proficiency in Microsoft Office and basic HTML programming further supports my ability to manage various tasks efficiently.
I am fluent in Hungarian and have a good command of English, with passive knowledge of German. My interests include reading, yoga, and self-development, which contribute to my holistic approach to both personal and professional growth. I am always eager to learn and embrace new challenges, as I believe they are essential for continuous improvement.
In summary, my diverse experience in customer service and retail management, combined with my commitment to excellence, makes me a valuable asset to any team. I look forward to leveraging my skills and experience in a new opportunity that aligns with my passion for health and wellness.
Government-accredited training equivalent to A-level standard.
The advanced/intermediate secondary school leaving certificate, equivalent to Certificate of Higher Education (CertHE).
Oversee daily store operations, including stock management and team scheduling. Lead and motivate the team to achieve sales targets while ensuring exceptional customer service.
Greeting customers, providing menus, and taking orders while paying attention to details.
High quality check of the parts and packaging to meet customer needs.
Technics of hands care and art, maintaining high hygiene levels.
Manage key data flows and handle issues distributed by the business.
Provide back office administrative assistance and answer telephone calls for appropriate routing.
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