Operations & Product Leader
- Location
- United States
- Rate, USD
- $30 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a strategic and hands-on operations manager with over 5 years of experience in product management, sales development, and customer success. I have a proven ability to improve lead quality by 30%, scale sales teams, and drive product innovation through customer insight. My focus is on building collaborative relationships, sharpening processes, and leading high-impact initiatives that improve revenue and team performance. In my current role as a Product Manager, I developed and launched a lead scoring tool that significantly improved lead quality and reduced qualification time. I have partnered with engineering teams to translate customer feedback into product enhancements, resulting in more intuitive features and stronger adoption. Additionally, I have delivered engaging product demos to qualified leads, which has increased conversion and sales velocity. My previous experience includes leading a team of sales development representatives and achieving high customer satisfaction scores in my role as a Customer Success Manager.
Professional area
Education
- In Progress Associate of Science @ College of Southern Nevada
Expected Completion: 2026 | GPA: 4.0
Experience
- 2021 – Present Product Manager @ Basil, CoralTree Technologies
Developed and launched a lead scoring tool that improved lead quality by 30% and reduced SDR qualification time by 20%. Partnered with engineering to translate customer feedback into product enhancements, resulting in more intuitive features and stronger adoption. Delivered engaging product demos to qualified leads, increasing conversion and sales velocity. Represented the company at major trade shows, securing new brand relationships and opening future partnership opportunities.
- 2018 – 2020 Director of Sales Development @ Pollen
Built and led a team of 9 SDRs, managing hiring, onboarding, training, and performance coaching. Designed and implemented a new lead generation system that expanded the sales pipeline and contributed to a 45% boost in conversion rates. Collaborated closely with marketing and sales leadership to align messaging, KPIs, and lead quality metrics.
- 2017 – 2019 Customer Success Manager @ Hulu
Ranked #1 Customer Success Agent for 9 consecutive months based on resolution time, satisfaction scores, and quality metrics. Handled customer issues across phone, email, and chat, maintaining high satisfaction while resolving complex problems. Selected for promotion and relocation opportunities but chose to remain focused on core team goals and stability during a key growth phase.
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