Customer Success Manager | Collections Specialist | Maxwell Leadership
- Location
- Costa Rica
- Rate, USD
- $16 / hour
- Work schedule
- Full Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Bilingual Customer Success Manager with 15+ years experience
in financial services, collections, and enterprise account
management. Maxwell Leadership Certified Coach specializing
in customer relationship optimization and team development.
Proven track record of zero compliance violations across
5-year collections tenure while maintaining 95%+ customer
satisfaction rates. Expert in B2B/B2C customer success,
payment negotiations, and cross-cultural communication.
Fluent in Spanish (native) and English (advanced).
Available for remote work globally with strong timezone
flexibility for US/LATAM operations.
Professional area
Skills
BilingualChat and Email SupportClient RetentionClient Service DeliveryClient SupportCoachingCustomer and Client SupportCustomer CareCustomer ServiceCustomer SuccessCustomer SupportDebt CollectionsEnglish languageLeadershipMicrosoft DynamicsRegressionSpanish languageTeam BuildingTeamworkTrainingTranscribingTranslating
Education
- 1986/1990 High school diploma @ Colegio Profesional de Siquirres
- Jun 2021/Sep 2022 Certified Leadership Coaching @ John Maxwell Leadership
- Jun 2021/Sep 2022 Certified Trainer DISC Maxwell Method @ John Maxwell Leadership
Experience
- Aug 2024/ today Customer Success specialist @ Transunion
Manage enterprise accounts delivering top-tier support to financial institutions while ensuring regulatory compliance.
- March 2022/today INDEPENDENT LEADERSHIP COACH & CONSULTANT @ Independent Self employed
• Developed a personal coaching practice with deep emotional impact, supporting 50+ professionals in areas such as clarity, purpose, confidence, and aligned leadership
• Conducted DISC personality analysis for leadership development with 95% client satisfaction rate
• Designed and facilitated leadership training programs resulting in measurable performance improvements- Oct 2021/Sep 2022 Executive Leadership & Operations @ AGENCY MANAGER I MAE MODELS
• Managed brand operations and led personnel hiring for high-growth modeling agency
• Facilitated decision-making meetings with executives, supporting strategic growth and daily operational flow.
• Orchestrated complex calendar management including team meetings, performance reviews, and executive travel- Sep 2016 / Oct 2021 Collections ACCOUNT MANAGER @ Midland Credit Management
• Led Account management initiatives with zero compliance violations under FDCPA and state debtcollection laws)
• Specialized in debt recovery solutions through pre-legal and recovery stage negotiations
• Maintained performance in recovery metrics while preserving empathy and compliance – zero legal violations across 5 years.
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