IT Support Engineer
- Location
- Kazakhstan
- Rate, USD
- $50 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am an experienced IT Support Engineer with a strong background in providing technical support and solutions for various software and hardware issues. My journey in the IT field began with a Bachelor of Engineering and Technology in Computing System and Software, which laid the foundation for my technical expertise. Over the years, I have honed my skills in troubleshooting, system administration, and user support, ensuring that I can effectively address the diverse needs of users across different platforms.
Throughout my career, I have worked with several prestigious organizations, including the World Bank Group and Citibank, where I provided Tier 2 and Tier 3 support to over 150 users daily. My role involved not only resolving technical issues but also conducting seminars on cybersecurity and e-waste management, showcasing my commitment to educating users on best practices.
I have a solid understanding of various technologies, including Cisco networking, Microsoft Azure, and VMware, which enables me to manage and support complex IT environments. My experience extends to working with cloud data storage systems and implementing solutions that enhance operational efficiency.
I thrive in team environments and enjoy collaborating with colleagues to achieve common goals. My ability to communicate technical information clearly to non-technical users has been instrumental in ensuring user satisfaction and effective problem resolution. I am also proactive in seeking opportunities for improvement and embracing challenges as learning experiences.
In addition to my technical skills, I have a strong commitment to volunteer activities, which reflects my desire to give back to the community and support others. I am always eager to share knowledge and help others succeed in their roles, making me a valuable asset to any team.
Professional area
Education
- 2016 - 2019 Bachelor of Engineering and Technology in Computing System and Software @ Humanitarian - Technical institute “Akmeshit”
- 2009 - 2012 Diploma Degree of Programming technician – Information system @ EPI “Pricaspian modern college”
- 2017 Bachelor @ Cisco Routing and switching training courses
- 2017 Courses @ Cisco CCNA training courses
- 2013 Courses @ Microsoft Fundamentals of Windows Server 2008 training courses
- 2013 Courses @ Implementing Forefront TMG 2010 training courses
- 2013 Courses @ Java for beginners’ courses
Experience
- 12.2022 - present Senior Assistant @ World Bank Group IBRD
Providing Tier 2 and 3 business support over 150 users daily in resolving diverse software and hardware issues for Windows 11/ MacOS/ iOS/ iPad OS. Conducting Cybersecurity and E-Waste seminars for external (IMF/EBRD/UN) and internal (IBRD/IFC) through Zoom App. Control and monitoring of global issues related to ICT: upgrade hardware/ software/ budgeting of funds for the purchase of equipment, consumables. Actively involved in transitioning from a DFS file system to a cloud data storage system.
- 02.2022 - 12.2022 IT Support Engineer @ Citibank Kazakhstan
Support servers based on the Red Hat Enterprise Linux operating system for VDI purposes. Providing Tier 2 technical support for 160+ users daily in resolving diverse software and hardware issues for Windows 10 computers. Maintaining outstanding record of technical support service, resolving above 100% of all incident and request in ServiceNow ticketing system with escalation to other IT Departments (Network, App and Server support).
- 03.2020 - 01.2022 IT Support Analyst @ Alcon Pharmaceuticals
Providing Tier 2 technical support for 40+ users daily in resolving diverse software and hardware issues for Windows 10 and iOS computers and smart devices. Providing remote technical support for 50 + users in other countries: Uzbekistan, Kyrgyzstan, Ukraine, Azerbaijan, Armenia, Georgia.
- 11.2017 - 04.2020 IT Onsite Support Engineer @ TengizChevroil – Logistics Operation Project
Providing Tier 2 technical support for 100+ users daily in resolving diverse software and hardware issues for Windows 10 computers. Working within structured problem management and resolution process to remediate them within established SLAs.
- 01.2015 - 11.2017 IT Technical Support Analyst @ ENI Tecnomare/Progetti
Providing Tier 2 technical support for 150+ users daily in resolving diverse software and hardware issues for Windows 10 and Windows 7 computers.
- 06.2013 - 06.2014 IT Support Engineer @ Kazakhstan Caspian Offshore Industries / Rosetti Kazakhstan
Providing Tier 2 technical support for 30 + users daily in resolving diverse software and hardware issues for Windows 7 computers.
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