Customer Service Representative

Location: United States
Rate, USD: $15 / hour
Work schedule: Full Time, Part Time,
Links
Language skills: English
Available for Hire: Yes

About me

Dedicated and quality-driven professional with 20+ years of combined experience in education, retail, and customer service. Motivated human relations specialist committed to leveraging skills to achieve company goals. Skilled in building strong relationships that consistently drives client and company satisfaction.

Professional area

Customer Support Teacher & Coach Writing & Content Creation

Skills

Client Retention Collaboration Conflict Resolution Content Creation Content Writing Detail-oriented Mentoring Organization Quality Assurance Time Management Tutor

Education

2023 Customer Service Certification @ Saylor Academy: Obtained all the following Saylor Academy certifications from these courses:
Human Resources Certification
Time & Stress Management Certification
Professional Writing Certification
Word Processing Certification
Spreadsheets Certification
1998-2000 Cosmetology License @ Chester County Career Center: Cosmetology education certification and license received 2000
1996-2000 Diploma @ Lewisville High School: High School Diploma
Graduated top 10 of graduating class
2016-2018 JFL Computer and Finance Certifications @ CWJ Corp: Obtained all the following certifications at Christian Women’s Job Corp JFL coursework in the following:
-Financial Peace Certification
-Basic Computer, Word Processing, Spreadsheets, Excel Certifications
-Jobs For Life Coursework certification
2015-1016 Positive Parenting Certification @ Family Leadership Inc.: Obtained certification in Positive Parenting coursework

Experience

2016-2025 Tutor/Mentor @ Adaptive Learning Services: Provided academic and behavioral support to primary students, tailoring strategies to individual learning needs.
2011-2017 School Aide/Tutor & Mentor @ Independence Elementary: Assisted with classroom instruction and school activities in intern volunteer role. Provided support to help students meet grade-level proficiency. Handled client satisfaction through documentation and reporting of consumer service inquiries and interactions. Communicated progress to administration and management staff. Responsible for overall behavioral management help in the classrooms. Conducted lesson instruction and created personalized tutor academic plans. Assisted in email, phone, and in person communications for company success.
2000-2006 Cosmetologist @ Great Clips and Hair Cutttery Salons: Delivered beauty services and upheld client retention in compliance with company, OSHA and state rules. Managed front desk, handled register, and stocked inventory. Reported documented client and sales data to corporate. Maintained positive client retention through excellent customer service care.