Project Manager
- Location
- Switzerland
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, German, Italian, Spanish
- Available for Hire
- Yes
About me
I am a creative and solution-oriented professional with strong organizational and improvisational skills. I am outgoing and confident in building relationships, with a proactive and open approach to working with people. My professional experience includes various roles in customer service and project management, where I have honed my skills in leadership, budgeting, and process optimization. I have a passion for empowering teams and ensuring customer satisfaction through effective communication and support. My journey has taken me from Austria to Switzerland, where I continue to seek opportunities to grow and contribute to impactful projects.
Skills
Analytical SkillsBudget ManagementBusiness AnalysisBusiness DevelopmentCoachingConfidenceCreativityCritical ThinkingCRMData AnalysisDetail-orientedEmpathyEmployee TrainingEventsExcellent Communication skillsFast learnerFinancial Planning & AnalysisLeadershipManagementMentoringMicrosoft 365Organizational SkillsProactivityProblem SolvingProcess OptimizationProject ManagementResilentSalesSelf MotivatedVirtual Assistance
Education
- 2008 – 2009 Italian Language Course @ WIFI Dornbirn
1/A, A1, A2
- 2007 Excel Pivot Tables @ WIFI Dornbirn
- 2006 Commercial Academy @ Österreich
Business school with Matura diploma and specialization in Business Informatics
Experience
- 08/24 – 02/25 Customer Service Agent @ Tenerife Voicehub
Complaint Management, Hotline Support, Ticket Processing
- 03/23 – 03/24 Project Manager @ SHO Schmetterlinge
Voluntary team Leadership, Budgeting and cost calculation, Bookkeeping, Marketing and project planning
- 08/16 – 02/23 Head of Customer Service @ Elis Austria GmbH
Management of new customer projects, Contract negotiations and Price adjustments, Data maintenance and CRM management, Customer relationship Management, Budget planning and cost control, Process management and optimization, Disciplinary and professional Leadership of a 15-member Team, Conducting internal Staff trainings and external Customer trainings on IT-Systems.
- 01/16 – 08/16 Customer Service @ Elis Austria GmbH
Day-to-day business operations, Complaint Management, Process organization and coordination, Invoicing and billing, Project assistance and administrative support
- 09/07 – 11/15 Administrative Specialist @ Schweninger Textile GmbH
Project Management, Sales in DE, ES, IT, PL & Asian countries, Event organization, Invoicing and billing, Payroll administration and Staff hours recording, Back-Office
- 09/06 – 07/07 Front Office @ Reiner & Reiner Steuerberatung
Monthly accounting for the customer, Annual financial statements, Back Office, Purchasing Contact
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