Customer Support Specialist

I am a customer-focused and tech-savvy professional with over a year of experience in customer support, complemented by a diverse background in hospitality management, online education, transcription, and digital content creation. I have a proven ability to manage complex support workflows and deliver exceptional user experiences while working independently in remote, fast-paced environments. My fluency in English, German, and Serbian allows me to offer multilingual support, and I pride myself on my excellent communication and problem-solving skills.

I am highly motivated to grow within the tech and SaaS industry, particularly in roles that combine technical curiosity, service excellence, and remote collaboration. My core competencies include customer support and communication, conflict resolution, and proficiency in various CRM tools such as Zendesk and Freshdesk. I am also familiar with technical support basics and have a foundational understanding of HTML and CSS, with ongoing learning in JavaScript and React.

In my current role as a Customer Support Specialist, I deliver responsive and accurate support via email and live chat, achieving consistently high customer satisfaction through clear and empathetic communication. I document recurring issues for internal product teams, contributing to bug resolution and FAQ updates. My previous experience as a Restaurant Manager honed my leadership skills, where I oversaw daily operations and implemented customer service standards that increased repeat business.

Additionally, I have worked as an Audio Transcriber and an Online English Teacher, where I developed my ability to adapt to various roles and responsibilities. My experience as a Twitch Streamer and Content Creator has further enhanced my technical skills and ability to engage with an online audience.

I am seeking a dynamic, mission-driven company where I can contribute my skills and grow professionally. I am open to relocation to Serbia and prefer remote work for flexibility and long-term career growth.