Client Success & Operations Coordinator
- Location
- Colombia
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
Detail-oriented and proactive professional with 3+ years of experience leading logistics, client operations, and project execution within high-pressure, international environments. Proven ability to coordinate cross-functional teams, streamline operations, and ensure top-tier client experiences across multiple regions. Fast learner with deep ownership mindset, bilingual fluency, and strong command of productivity tools. Currently seeking a mid-level remote role in project coordination, operations analysis, or administrative support.
Professional area
Education
- 2022 Bachelor’s Degree in Hospitality & Tourism Management @ Universidad Externado de Colombia
Experience
- Jan 2025 – Present Sales & Operations Coordinator @ The Colombian Trip DMC
Managed end-to-end experience for international clients —from initial sale to itinerary design, bookings, service delivery, and post-trip follow-up; closed over $100,000 USD in tailor-made travel experiences. Served as the main point of contact for high-value clients, building long-term relationships and ensuring satisfaction, loyalty, and repeat business. Oversaw daily logistics and vendor coordination across multiple regions, proactively resolving service issues to maintain a premium client experience. Maintained internal tracking systems, analyzed client behavior and booking trends, and contributed insights to improve internal workflows and retention strategies. Collaborated closely with leadership on optimizing client operations, streamlining communication with field teams, and enhancing customer feedback loops.
- Apr 2024 – Jan 2025 Corporate Travel Agent @ First in Service
Supported corporate clients in planning complex travel itineraries to Europe, ensuring compliance with regulations and company travel policies.
- Nov 2022 – Jan 2024 Executive Assistant @ Gila Media Agency
Supported executive-level operations, calendar management, and marketing workflows for a digital media firm. Coordinated influencer outreach, tracked deliverables, and maintained team accountability using Asana and Slack. Assisted in documentation, reporting, and timeline tracking across various marketing projects. Fostered strong vendor relationships and helped streamline marketing campaign execution. Supported 15+ concurrent projects, helping reduce delivery delays.
- May 2018 – Nov 2018 Front Desk Intern – Guest Services @ Shangri-La Barr Al Jissah Resort & Spa
Delivered high-level service in a 5-star international resort, assisting with guest arrivals, departures, and daily requests. Coordinated with concierge, housekeeping, and transport teams to ensure seamless guest experiences. Assisted front desk operations and supported the team in managing client-facing tasks. Developed cultural adaptability and service excellence in a fast-paced, multicultural environment.
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