Front Desk Receptionist
- Location
- United States
- Rate, USD
- $19 / hour
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am a Front Desk Receptionist with 7 years of experience in enhancing guest satisfaction and operational efficiency in the hospitality industry. I demonstrate strong skills in problem solving, customer service, and multitasking, with a proven track record of optimizing front desk processes and improving customer satisfaction scores. I am committed to maintaining financial integrity and fostering a welcoming environment through attentive communication, aiming to leverage my expertise in guest relations and organizational skills for future growth.
Professional area
Education
- Aug 2014 - May 2018 Diploma @ Valley High School
Experience
- Feb 2022 - Present Front Desk Receptionist @ Caesars ENT
Manage phone and email communications, enhancing guest satisfaction and operational efficiency. Coordinate guest check-ins and check-outs, optimizing front desk processes and guest flow. Handle payment transactions accurately, ensuring financial integrity and customer trust. Maintain inventory records, supporting resource management and operational readiness. Executed efficient check-in procedures, significantly improving guest flow and reducing wait times, enhancing overall guest experience. Analyzed guest feedback to identify service gaps, leading to targeted improvements and noticeable gains in customer satisfaction scores. Fostered a welcoming environment through attentive communication, ensuring guests feel valued and appreciated during their stay.
- Oct 2019 - Jan 2022 Lead Teacher @ La Petite Academy
Led curriculum adherence and facilitated parent-teacher conferences for 8 toddlers daily. Developed engaging daily learning tasks, enhancing toddler cognitive and social skills. Managed feeding schedules, ensuring nutritional needs of toddlers were consistently met. Fostered a collaborative environment, supporting team efforts in childcare and education.
- Jan 2018 - Oct 2019 Cashier @ Marshall Retail Group
Handled customer payments, restocked merchandise, and tracked inventory efficiently. Processed transactions efficiently, ensuring accurate cash handling and significantly reducing checkout wait times.
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