Customer Service Representative
- Location
- United States
- Rate, USD
- $40 / hour
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a bilingual professional fluent in English and Spanish, with a strong background in customer service and administrative support. I hold a CA Food Handler’s License and have experience in domestic transportation coordination. My skills include bookkeeping, scheduling, and proficiency in Microsoft Office and Google Suite. I have worked in various roles, including bartending and customer service, where I have developed the ability to de-escalate situations and manage bar supplies effectively. I am authorized to work in the US for any employer and am committed to providing excellent service in every role I undertake.
Professional area
Education
- 2007 to 2011 Trade School in General Education @ Santa Rosa Jr. College Petaluma
Culinary arts, Front of house operations, Restaurant operations and management, Baking and pastry arts
- 2002 to 2006 High School Diploma @ Casa Grande High School Petaluma
Experience
- September 2022 to Present Bartender @ Instawork App
Event setup, Event breakdown, Food handling, Tray service, Cash handling, ID checking, Bouncer, Staff coordination, Fulfillment (inventory management), General maintenance, Facilities up keeping
- July 2023 to August 2025 Customer Service Representative @ Allstates WorldCargo
Worldtrak and various tracking software usage, Customer liaison, Tracking and tracing, Delegating tasks accordingly, Troubleshooting, Final mile contact, Ensuring deliverables are done in timely manner
- August 2022 to March 2023 Domestic Transportation Administrative Support @ American Linehaul Corporation
Customer Service Representative, Creating shipment records, transactions and data entry, Freight scheduling and asset management, Development and maintenance of database and services
- January 2022 to September 2022 Bartender/Server/Trainer @ Shogun Restaurant
Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance
- September 2020 to September 2021 Lead Server/Trainer @ Paradise Sushi & Grill
Cashier, POS and Customer Service Transactions, Creating a stellar customer experience, Side work and daily maintenance
- April 2017 to April 2020 Lead Trainer/Server @ The Cheese
Cashier, POS and Customer Service Transactions, Training new hires and upkeep of company wide standards
- February 2009 to June 2011 Assistant Office Manager @ Larkspur Econogas
Creating filing system, Maintaining client and job records, Light A/P and A/R, Light payroll, Filing monthly workers compensation report
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