Collections Specialist

I am a dedicated and results-driven Collections Specialist with over 6 years of experience in the finance industry, specializing in debt recovery at FirstRand Bank. I am a strong communicator who works exceptionally well with customers, with a proven ability to negotiate, resolve conflicts, and build positive client relationships. I have experience in both local and international customer support, including assisting UK clients with online purchases. I am skilled in MS Office and Hogan, with excellent typing speed and accuracy. I am known for thriving under pressure, meeting deadlines, and adapting seamlessly to remote work environments. I am seeking a remote-only opportunity to leverage my collections expertise and customer service skills.

Throughout my career, I have worked closely with customers to negotiate repayment solutions and reduce overdue accounts, consistently achieving and exceeding monthly recovery targets. I have built trust and maintained strong customer relationships while handling sensitive financial discussions. I maintain accurate records and reporting using Hogan and MS Office. I am recognized for my resilience, customer focus, and composure in high-pressure situations.

Previously, I worked as a Customer Support Agent for Capita on a UK campaign, assisting UK-based customers with online purchases, order queries, and payment support. I delivered efficient service through phone, email, and online platforms, resolving customer issues quickly while maintaining a professional and friendly approach. This role strengthened my communication and adaptability skills through valuable international customer service experience.

Earlier in my career, I worked as a Retail Sales Assistant, providing excellent customer service in a busy retail environment. I assisted customers with purchases, inquiries, and issue resolution, developing strong interpersonal skills and the ability to work well with diverse people, which supported my success in finance roles.

I hold a National Senior Certificate (Matric) from Cape Town, South Africa, completed in 2013. I am highly adaptable and quick to learn new systems, with excellent customer service skills and a strong focus on communication and relationship management. I am open to remote-only positions in collections, customer service, or administration.