Client Services and Tech Support Specialist | Customer Service Administrator
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Language skills
- English
- Available for Hire
- Yes
About me
I am an award-winning business professional with extensive experience in client services and technical support. I have a proven track record of contributing to operational excellence in fast-paced environments by taking a proactive approach to troubleshooting technical issues and completing rigorous training programs. My commitment to delivering exceptional customer service is demonstrated through my ability to manage multiple accounts, handle high call volumes, and maintain meticulous attention to detail in order management and customer support.
Currently, I work as a Client Services and Tech Support Specialist at UBS Financial Services, where I provide comprehensive technical support remotely, focusing on banking credit cards and ensuring seamless online service delivery. I have successfully completed multiple training programs, including MAGIC training and a six-week course on banking and credit cards, which have enhanced my expertise in financial service operations.
Previously, I served as a Customer Service Administrator at Hanwha Techwin, managing daily customer service operations, overseeing accounts, and handling a high-volume call center environment. I utilized SAP and Excel extensively for data management and order processing, while also training new hires and supporting team productivity.
Before that, I worked at Jescraft as a Customer Service Administrator, where I managed credit memos, processed order entries, and coordinated logistics using Quickbooks and internet transportation sites. My role involved organizing product pickups, creating labels, and scheduling volume orders to ensure operational efficiency.
Throughout my career, I have been recognized for my dedication and performance, receiving awards such as Perfect Attendance, multiple Kudos Awards, and the 100% Green Award at UBS Financial Services. I am also actively involved in volunteering for community organizations, demonstrating my commitment to social responsibility.
I am proficient in various software and systems including Salesforce CRM, SAP, Microsoft Office, and proprietary systems. My skills extend to building client relationships, coordinating activities, negotiating win-win situations, and executing key drivers to improve customer service quality.
I am passionate about leveraging my technical and customer service expertise to contribute positively to any organization, ensuring client satisfaction and operational success.
Professional area
Education
The user has not yet completed this section
Experience
- January 2023 - Present Client Services and Tech Support Specialist @ UBS Financial Services
Responsible for providing comprehensive technical support to clients remotely, focusing on banking credit cards and ensuring seamless online service delivery. Manage troubleshooting for technical issues related to company applications and online services platforms, addressing Internet and phone connectivity challenges. Successfully completed MAGIC training and online service training, enhancing capabilities in password resets, document retrieval, online bill pay, and money transfers. Completed a rigorous six-week training course on banking and credit cards, solidifying expertise in financial service operations. Undertook over 30 modules throughout the year, covering compliance, whistle-blowing, and various financial sector topics, contributing to continuous professional development. Actively volunteered for NYBC, LGBTQ Elders, Cards for Kids, St. Jude, and Bookmarks for Kids, demonstrating commitment to community service and social responsibility.
- May 2019 - December 2022 Customer Service Administrator @ Hanwha Techwin
Managed daily operations for customer service, overseeing accounts, and handling a high-volume call center environment with over 50 calls daily. Utilized SAP and Excel for data management, processing up to 90 manual orders and over 120 orders through Electronic Data Interchange (EDI). Addressed a minimum of 200 emails daily, prepared detailed Excel reports, and tracked sales performance. Trained new hires, managed wave licenses, and ensured timely shipments while resolving customer inquiries and crediting accounts as needed. Collaborated with management to enhance team efficiency and customer service quality, supporting colleagues during absences and maintaining wholesale order entry and ERP database integrity.
- April 2018 - April 2019 Customer Service Administrator @ Jescraft
Managed customer service operations, handling credit memos preparation, answering incoming calls, and processing order entries with an average of 12-16 Bills of Lading (BOL) daily. Utilized Quickbooks and managed internet transportation sites to coordinate product pickups, create labels, and schedule volume orders efficiently. Prepared accurate and timely credit memos, ensured financial transactions were processed efficiently, and maintained precise order entry and logistics coordination.
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