Senior Debt Collector / Customer Service Agent
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
Hire me
About me
I’m Ann Foster—a passionate advocate with a deep commitment to standing up for those who feel unheard. With over 12 years of experience in customer service and collections, and a background in healthcare as a Certified Nurse’s Assistant, I bring empathy, resilience, and sharp problem-solving skills to every role. My multicultural heritage (Black, Italian, Native American) and journey as a young mother who completed school online give me a unique perspective on the challenges many clients face. Currently pursuing a Bachelor’s in Criminal Justice to become a Criminal Defense Attorney, I’m driven by the belief that everyone deserves someone in their corner. Throughout my career, I have developed strong skills in customer service excellence, account management, and FDCPA compliance. I am calm under pressure and focused on solutions, with a creative and goal-oriented approach to problem-solving. I am proficient in Excel and experienced with CRM software, which helps me manage customer accounts efficiently. Balancing full-time work and education has strengthened my multitasking and time management abilities. My healthcare knowledge and certification as a Nurse’s Assistant add to my ability to handle sensitive information with care and professionalism.
Professional area
Education
- Nov 2024 – Present | Expected Graduation: 2027 Bachelor of Science in Criminal Justice @ Colorado Technical University Online
Pursuing degree while working full-time. Goal: Criminal Defense Attorney to advocate for underserved communities
- June 2007 Certified Nurse’s Assistant (STNA) @ Technical Education College
Trained in medical record keeping and patient care
- June 2003 High School Diploma @ Virtual Community School of Ohio
Experience
- Jan 2012 – Nov 2024 Senior Debt Collector / Customer Service Agent @ TEK Collect Inc.
Resolved payment disputes and managed sensitive customer accounts. Created customized payment plans while meeting collection targets. Ensured FDCPA compliance and maintained accurate documentation. Trained new hires in best practices for collections and customer service.
- Aug 2008 – Sep 2009 Donor Processor (Front End) @ Bio Blood Components
Registered donors and verified eligibility per FDA guidelines. Maintained confidential medical records and donor files. Supported donor screening and provided post-donation care.
- Jan 2008 – Jun 2010 Accounts Receivable Agent / Collector @ MRS BPO LLC
Exceeded collection goals while maintaining customer satisfaction. Processed payments and maintained detailed account records. Ensured compliance with FDCPA and internal security policies.
- Jan 2001 – Jun 2003 Collection Agent / Secretary @ Triple A Renewal Services
Collected overdue payments and updated customer records. Scheduled roadside assistance and resolved billing inquiries.
- Aug 2020 – Oct 2020 Enumerator @ Philadelphia Census Bureau
Collected household data with professionalism and confidentiality. Engaged with diverse populations and addressed participant concerns.
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