Customer Service | Customer Success Professional

I am a customer service and customer success professional with a strong track record in building long-lasting client relationships, resolving complex challenges, and driving operational efficiency. I have extensive experience leveraging CRM platforms such as Odoo, Trengo, Kommunicate, LivePerson, and Ziwo to optimize communication and enhance customer experiences. Throughout my career, I have demonstrated the ability to lead teams, improve workflows, and ensure seamless service delivery to support both client satisfaction and business growth.

In my current role as a Customer Support Specialist at Sano flow in Dubai, I handle customer inquiries through multiple channels including WhatsApp, support lines, and email. I optimize customer records using CRM and integration tools, identify user pain points, and suggest improvements. I also escalate and resolve technical issues in collaboration with IT teams and lead onboarding calls and product demos.

Previously, I worked as a Customer Service Specialist at Tadbeer – Excellence Domestic Workers Center, where I addressed over 20 customer inquiries daily, accelerating response times by 30% and boosting client satisfaction scores. I maintained accurate prospect details and collaborated closely with the sales team to ensure seamless operations while optimizing service delivery processes.

I have also held supervisory and client retention roles at Maid finder and Maids.cc, where I directed teams, mentored members, and implemented strategies that retained 60% of at-risk clients and reduced service cancellations by 20%. My focus has always been on strengthening client relationships and supporting long-term business growth.

Earlier in my career, I worked as a Personal Assistant on a freelance basis, coordinating bookings and managing financial receipts while balancing multiple tasks efficiently to ensure smooth daily operations. I am bilingual in English and Arabic, with basic proficiency in German, and I am skilled in project management, problem-solving, and workflow optimization. I am passionate about delivering excellent customer experiences and continuously improving operational processes.