Remote Tech Support / Executive Assistant

Assist customers with product support via incoming phone calls.

Do administrative work (type up/edit emails, listings & display ads, invoice clients, enter business expenses & prepare 1099s in QuickBooks), make sales calls/emails, update BoomAthens.com website as needed through WordPress and Publuu, send weekly Mailchimp Eblasts to subscribers, manage Facebook, create ads as needed and add/edit events on City Spark for BoomAthens.com.

Assist customers with product support via chat &/or phone call. Send feedback to agents on their call/chat performance & assist with live chats/calls.

Pick up and drop off passengers as I receive their requests through the app.

Work on an assembly line to build motors for the Caterpillar Excavators.

Work on an assembly line to build AC Compressors: Assemble centrifugal valves, attach rear housings, detach flanges and refill small parts on the assembly line.

Deliver food to customers, assist with the oven and clean the store as needed.

Make outbound calls to leads to inform them about Airbnb & listing on their website. Make outbound calls to leads, assist with training when needed & assist Team Leaders with checking activations.

Answer phone calls from customers to assist with returns, exchanges, payments on orders, etc. and take over calls from entry level representatives that they can’t handle.

Clean cars and help with deliveries/pickups when needed. Counter sales representative. Do counter sales, take phone calls from customers to make/cancel reservations, answer questions, pick up/deliver cars to body shops, run daily reports for my location, & call body shops for updates on estimated completion time when needed.

Ring up customer’s purchases and collect payment for their purchases.

Managed between 15 – 20 representatives and helped them with their sales, troubleshooting, and areas where they needed improvement. Took phone calls from representatives to assist them with questions about sales, troubleshooting, and accessed the switchboard when needed to fix phone issues. Took phone calls to assist customers with their home phones in need of repair, did troubleshooting with them, and sent a technician when needed.