IT Support Technician / Administrative Assistant
- Location
- Spain
- Rate, USD
- Not specified
- Work schedule
- Full Time, Part Time,
- Links
- —
- Language skills
- English, Spanish
- Available for Hire
- Yes
About me
I am a professional with a background in Computer Science and experience in technical support, administration, and customer service. Over the years, I have developed skills in document management, invoicing, inventory control, troubleshooting, and user support across various environments. I am proficient in ERP, CRM, WMS, ticketing systems, advanced office tools, and cloud platforms, which allow me to bring organization, efficiency, and practical problem-solving to my work.
My experience includes providing technical assistance to users, managing incidents related to mobile lines and digital services, configuring devices and user accounts, and supporting corporate clients remotely. I have also been involved in administrative tasks such as document management, billing, stock control, and internal coordination to ensure smooth operations.
I am seeking a stable position in administrative or IT areas where I can add value and continue developing professionally. My goal is to consolidate my career, contribute commitment and stability to the company, and grow both personally and professionally.
I am passionate about technology, artificial intelligence, process automation, and app and web development. I enjoy continuous learning and self-improvement, which has led me to pursue additional training in mobile app development, full stack web development, and digital marketing.
Fluent in both Spanish and English, I hold legal residence and work permit in Spain and am available for relocation. I am eager to leverage my technical and administrative skills to support organizational goals and enhance operational efficiency.
Professional area
Education
- July 2020 Higher University Technician in Computer Science @ Instituto Universitario de Tecnología Industrial "Rodolfo Loero Arismendi"
- 2025 Mobile App Development with Flutter @ Devtalles
- 2024 Full Stack Web Development @ Talento Digital
- 2022 Basic Office and Digital Marketing @ Fundación Telefónica Venezuela
Experience
- February 2022 – August 2024 IT Support Technician N1/N2 @ Corporación Digitel C.A.
Resolved incidents in mobile lines, data, and digital services; configured mobile devices and provided support for Android/iOS systems; user configuration in Active Directory and corporate email; remote support for corporate clients; provided technical assistance to users in customer service centers; incident management using ticketing systems and CRM; technical documentation and basic user training; assisted in administrative tasks including document management, technical reports, and equipment control; proficient use of office tools and internal software for case resolution.
- September 2020 – January 2022 Administrative Assistant @ Ferretería EPA C.A.
Order registration and control of entries/exits in WMS; stock control and preparation of internal reports; managed billing processes, physical/digital filing, and delivery tracking; internal coordination to ensure deadlines and delivery conditions were met; resolved order-related issues including delays, errors, and returns; multichannel communication with customers and suppliers via phone and email; use of office tools and ERP.
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