Customer Experience & Data Insights Specialist
- Location
- Czechia
- Rate, USD
- $20 / hour
- Work schedule
- Full Time,
- Language skills
- Czech, English, Slovak
- Available for Hire
- Yes
About me
I am a multilingual professional with a proven track record in customer service, data analysis, and operational support across international environments. My experience spans industries including e-commerce, travel-tech, and financial services, where Iβve optimized workflows, resolved complex client issues, and collaborated with IT teams to improve digital tools and system integration.
Iβve worked with global companies such as Essity, Amazon, Expedia, and creditON, handling everything from fraud prevention and risk investigation to SAP data management and sales reporting. My strengths include analytical thinking, precision, and the ability to adapt quickly to new systems and cross-functional teams. I bring structured problem-solving, clear communication, and a strong sense for user experience and business impact.
Fluent in English, Czech, and Slovak, Iβm seeking opportunities where I can contribute to process improvement, client satisfaction, and data-driven decision-making.
Professional area
Education
- 1997-2021 Buisiness and Economy @ ZdruΕΎenΓ‘ strednΓ‘ Ε‘kola
Experience
- 2/2020 β 5/2023 Customer Service Processing Analyst @ Essity
Processed orders, invoices, and complaints for Tena, BSN, and JOBST products with precision, ensuring high customer satisfaction. Maintained and updated product data and customer profiles in SAP to streamline operations. Administered bonuses and rebates, and provided backend support for the Tena WebOrder webshop. Collaborated with IT developers to test and enhance webshop functionalities, contributing to user experience improvements. Generated reports on open sales orders and backorders to support sales strategy and inventory planning. Responded to ad hoc requests from the sales team and maintained clear communication with customers, sales reps, and logistics partners.
- 4/2019 β 10/2019 Security Consultant (Seasonal Job) @ ICTS Europe
Assessed passenger behavior and evaluated security risks on flights to North America, ensuring compliance with safety standards.
- 2017 β 2018 EU Risk Investigation Analyst, Security & LP @ Amazon
Conducted data mining and analysis to identify internal thefts across EU distribution centers. Partnered with the Investigation Department to gather and process evidence, initiating formal investigations. Supported the Financial Department by analyzing supply chain data to uncover loss patterns and improve security protocols.
- 2015 β 2017 Freelance @ Accommodation and Service Manager
Delivered full-service Airbnb management, including property maintenance, furnishing, and cleaning. Provided personalized travel recommendations and responded to diverse client needs beyond accommodation.
- 2014 β 2015 Fraud Analyst @ Expedia
Performed real-time risk assessments of high-value transactions to detect and prevent fraud. Communicated with clients, banks, and suppliers across multiple channels to verify transaction legitimacy.
- 2012 β 2014 Senior Loan Administrator @ creditON
Designed and implemented strategies to achieve financial targets. Managed departmental administration and correspondence, ensuring smooth operations. Trained junior staff and prepared performance reports for the marketing team.
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