Customer Service Rep
- Location
- United States
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I am a dedicated and customer-oriented professional with experience in retail, hospitality, and library services. Throughout my work history, I have demonstrated a strong commitment to providing excellent customer service and maintaining organized, efficient environments. I thrive in roles that require collaboration, attention to detail, and proactive problem-solving.
In my role at Regal Cinemas, I ensured a clean and welcoming atmosphere for guests, handled ticket inspections, and contributed ideas to improve customer service and operational efficiency. My ability to engage warmly with customers helped create positive experiences and increased satisfaction.
During my time as a Seasonal Sales Associate at & Other Stories, I supported customers with product knowledge and helped reorganize the sales floor and stockroom to enhance accessibility and inventory management. This role strengthened my organizational skills and my ability to work effectively during busy retail periods.
At the University of Southern California’s Gould School of Law library, I supported students by maintaining a conducive study environment, managing resource check-ins and check-outs, and improving room availability tracking systems. This experience enhanced my collaboration skills and my capacity to manage multiple responsibilities efficiently.
I am proficient with various operating systems including Windows and Mac OS X, familiar with product scanning devices and database navigation, and skilled in Microsoft Office applications. I am confident that my diverse experience and strong interpersonal skills will allow me to contribute positively to future roles.
Professional area
Education
- Apr 2025 Bachelor of Arts in Psychology @ Florida International University
Experience
- August 2023 - June 2025 Floor Staff @ Regal Cinemas
Maintains cleanliness in auditoriums efficiently and promptly, increasing customer satisfaction. Greets guests with warmth and hospitality and answers any questions, creating a welcoming environment. Inspects tickets and guides customers to designated theaters, allowing customers to proceed quickly. Ensures organization and tidiness of concessions at all times, increasing productivity. Suggests ideas to optimize and better serve customers through updated organizational methods, improving sale times.
- January 2023 - March 2023 Seasonal Sales Associate @ & Other Stories
Met customers with a positive and helpful attitude. Provided valuable input and second opinions on products. Initialized reorganizing sales floor during down times to ensure ease of access. Organized stockroom, improving inventory management and reducing restocking time.
- January 2020 - January 2022 Library Worker @ University of Southern California: Gould School of Law
Monitored and assisted students, ensuring a conducive study environment. Created a system to better track study rooms for availability to better assist students. Responded to inquiries and efficiently checked in/out library resources. Collaborated with colleagues to enhance library operations and led efforts to organize books weekly.
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