Business Analyst/Data Analyst

Managed Metrics for 2600 Issues on Banking Services’ Jira Roadmap, while monitoring data integrity across multiple platforms, ensuring reliable information and minimizing discrepancies for ongoing projects. Drove process enhancements for data reporting, supporting leadership with actionable insights and contributing to more informed strategic decisions. Partnered with cross-functional teams to align data governance practices, strengthening compliance and promoting shared accountability. Evaluated emerging data visualization platforms, recommending solutions that enhanced leadership’s ability to interpret complex trends.

Led requirements sessions, aligning stakeholders for seamless project execution. Managed multiple projects, optimizing processes from JIRA ticket creation to production. Collaborated in Agile Scrum, enhancing team efficiency and project delivery. Executed SQL queries for data mapping, ensuring accuracy in Azure Cloud environments.

Utilized AACE tool to score and identify risks, enhancing risk management processes. Managed 100-question Excel risk assessments, ensuring timely risk mitigation strategies. Ensured secure operations of third-party vendors handling sensitive bank data. Collaborated with compliance teams to align IAM processes with regulatory standards.

Supported Email Applications (Salesforce, Eloqua and Cheetah Mail), in ServiceNow Change Management and CMDB Data Validation using BMC Remedy. Business Continuity (BCP) and Tech Compliance Manager for team with 70 marketing Applications, overseeing that compliance on all apps was achieved in System of Record. Managed Adobe Audience Manager/LIVERAMP/AXIOM and integrated it with AEM: Adobe Experience Manager–created 1500 Marketing traits quarterly, updated PKI certificates and APIs for continued website functionality, SLA continued support, implemented OKTA for IAM security. Trained new Users on Tool functionality and used RBAC within application. Handled contract license renewal annually with vendor and coordinated Single-Sign-On using the SAML Protocol. Partnered with ORM to monitor TPRM and assess Application risks, and conducted risk Self-assessments (SLRA/RCSA), assuring vendor compliance. Used JIRA/Confluence for tracking project tasks and artifacts/documentation, supporting Agile Product backlog. Conducted gap analysis on existing IAM processes and recommended SailPoint automation to reduce manual efforts. Agile Product Owner, leading daily Scrum call for MCL (Multi-Channel Leads-Campaign Creator) team. Created data flow Visio diagrams and process models to visualize ETL workflows and dependencies. Elicitation of Bus. Requirements for each new implementation, including developing TSDs & UAT Test Scripts. Supported website delivery for annual golf tournament and new Credit card initiatives. Followed Full SDLC, and used TFS, GitHub, Documentum and SharePoint for software trail. Conducted IAM Compliance, along with Service Account validation.

Cyber Risk Audit & Remediation, Execution Enablement as part of Enterprise Database Management team. Database Vault for Oracle created 50 Change requests daily and in 1 year completed 90% of 7,000 databases on Project. Monitored and maintained accuracy of enterprise data reporting using SharePoint and Excel, supporting daily operational decisions. Mentored new analysts in audit processes, accelerating onboarding and upholding high standards in data quality assurance. Streamlined remediation of cyber risk findings, driving substantial improvements in compliance across enterprise databases. Directed incident response efforts with Guardium and BMC Remedy, ensuring prompt handling of security events and change requests.

Evaluated business requirements and collaborated with stakeholders to align eGRC platform implementation with compliance standards, ensuring seamless enterprise adoption. Streamlined third-party data feed migrations by documenting processes and validating field mapping, contributing to accurate and efficient legacy system transitions. Reviewed SSIS package code to verify source-to-target mapping, supporting reliable data integration into Coke’s SAP HANA environment.

Synthesized customer data using SQL to identify campaign gaps, enabling targeted follow-ups and improved marketing alignment. Documented complex business and technical requirements (BRDs, TSDs), ensuring project clarity and reducing miscommunication among stakeholders. Developed and maintained dashboards, translating data insights into actionable recommendations for management decision-making. Automated recurring commission and customer data reports with MicroStrategy and Epsilon, streamlining delivery and increasing reporting efficiency.