Customer Support Professional

Introduced a structured follow-up system for post-design service, improving client retention by 30%. Responded to client inquiries across email and messaging platforms, reducing average response time from 12 hours to under 4 hours. Advised on service delivery improvements, contributing to a 25% increase in package upgrade requests. Developed reusable client communication templates and FAQs, reducing repetitive queries by approximately 40%. Supported the founder in scaling support processes for remote operations while maintaining high personalization standards.

Resolved complex customer account issues, reducing escalation cases by 15%. Conducted training sessions for new agents, enhancing team productivity. Streamlined support processes, achieving a 20% reduction in resolution time. Collaborated with technical teams to address recurring issues, decreasing repeat complaints. Handled complicated complaint cases escalated from Tier 1 Support. Worked closely with product team to improve Bank App processes.

Delivered exceptional support for Wise online banking products, maintaining a 90% customer satisfaction rate. Handled high volumes of daily calls from international clients. Led side projects resulting in process improvements that increased service efficiency.

Improved customer retention by handling inquiries and resolving complaints efficiently. Drove a 20% increase in advertising revenue by offering customized solutions. Cultivated strong client relationships by advising on advertising strategies. Maintained customer accounts ensuring they were up to date.

Delivered compassionate care to post-surgery and terminally ill patients. Supported home-based and elderly care for over 30 patients. Monitored patient progress and communicated critical changes to senior medical staff.

Contributed to a 15% increase in social media engagement through communication strategies and content production. Assisted in drafting press releases and managing web content. Supported program administration and cross-team projects.

Completed over 100 design projects within budget and on time. Collaborated on campaigns like the “Stop Violence Campaign” creating impactful visuals. Conducted research and presented design concepts, increasing client satisfaction by 10%.