Customer Service Representative

I am Marquita Scott, a dedicated and compassionate professional with extensive experience in early childhood education and customer service. Over the years, I have nurtured and cared for infants and young children, ensuring their safety, comfort, and developmental needs are met with patience and attentiveness. My roles as an infant teacher at various learning academies have shown my skills in child care and classroom management.

In addition to my teaching experience, I have worked as a Customer Service Representative, where I handled inbound calls, routed customers to the appropriate departments, and managed customer inquiries effectively. This blend of education and customer service experience has equipped me with excellent communication and interpersonal skills.

I am proficient in various computer applications including Microsoft Office Suite, SAP CRM, and Google Docs, which support my administrative and organizational capabilities. I have experience leading small teams and managing customer accounts, ensuring high-quality client service and satisfaction.

My educational background includes a Bachelor’s degree in Business Science with a concentration in Management, complemented by an Associate of Arts degree and a certification in Business Technology. I am authorized to work in the United States and am committed to delivering exceptional service whether in educational or customer support roles.

I am a quick learner with strong attention to detail, capable of multitasking and managing time efficiently. I thrive in remote work environments and am comfortable using various communication tools such as Skype and Microsoft Teams. My goal is to continue growing professionally while making a positive impact in the lives of children and customers alike.

I am fluent in English and bring a positive attitude, strong work ethic, and a passion for helping others to every role I undertake. I look forward to contributing my skills and experience to a dynamic team.