Lead Electrical and Mechanical Technician

Read, interpreted, and followed assembly drawings, diagrams, and schematics to determine component parts and assembly sequence. Assembled components, positioning, aligning, and fastening them to back planes or units using various tools and equipment. Positioned, aligned, and adjusted parts for proper fit and assembly. Tested assembled parts to ensure functionality and performance met quality standards. Identified and reported faulty components or hazardous conditions during the assembly process. Ensured all work performed met or exceeded quality specifications. Prepared surfaces and components to prevent damage during assembly and testing. Adhered to all company policies and followed quality, environmental, health, and safety programs.

Processed payments and managed customer accounts with attention to detail. Assisted in customer service relations and resolved account issues. Supported detailed report analysis using Excel and accounting software. Entered journal entries and maintained accurate account reporting.

Processed billing on a daily basis to ensure timely payments. Managed incoming and outgoing mail for the office. Handled outgoing communications with clients and vendors.

Located items for customers by checking sister stores and online options. Helped customers navigate the store, complete sales, and process returns. Resolved customer concerns using strong communication and conflict management skills. Processed payments efficiently and made accurate change. Increased per-customer revenue by suggesting additional product purchases. Developed customer base by delivering consistent customer service.

Helped home-bound individuals maintain personal dignity by assisting with hygiene and care needs. Improved client nutrition by monitoring and preparing specialized diets. Enhanced wellbeing of clients with personalized support for social, mental, and physical needs. Maintained clean home environments with regular cleaning, trash removal, and laundry assistance.

Handled online order pickups and assisted customers with bulky purchases. Maintained clean, organized, and well-stocked checkout areas. Educated customers about promotions, procedures, and available items. Trained new retail team members in customer-focused strategies. Processed payments and bagged purchases quickly and accurately.