Customer Support
- Location
- Philippines
- Rate, USD
- Not specified
- Work schedule
- Full Time,
- Links
- —
- Language skills
- English
- Available for Hire
- Yes
About me
I’m a motivated and adaptable professional with almost two years of experience in customer service and technical support. I’ve developed strong communication and problem-solving skills and can handle multiple tasks while staying organized and detail-oriented. I take pride in providing a positive experience for customers and always do my best to find the right solutions. I have excellent verbal and written communication abilities, attention to detail and accuracy, and strong time management skills. Additionally, I possess basic graphic design and layout skills, along with experience in editing and formatting images and text. My work experience includes roles as a Customer Service Representative and Technical Support Representative, where I gained knowledge of insurance plans and technical troubleshooting. I am committed to delivering quality service and assisting customers effectively. I am eager to continue growing professionally and contributing positively to any team I join.
Professional area
Education
- 2008 - 2015 Elementary @ Southern Philippine Baptist Theological Seminary
- 2015 - 2019 Junior High School @ Daniel R. Aguinaldo National High School
- 2019 - 2021 Senior High School @ University of Mindanao
- 2021 - 2023 College Undergraduate @ University of Mindanao
Experience
- 10/2023 - 01/2025 Customer Service Representative @ Alorica
Understanding insurance plans, policies, and terminology (e.g., premiums, deductibles, copays, out-of-pocket maximums). Provides a good quality of service. Assisting patients, policyholders, and healthcare providers with insurance-related inquiries and issues.
- 03/2025 - 9/2025 Technical Support Representative @ VXI Inc.
Provided Tier 1 technical support for internet and phone services, performing regular and advanced troubleshooting, modem diagnostics, gateway configuration, and Business VoiceEdge setup.
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