Solution Architect

Juan Fach is a seasoned Solution Architect specialising in Salesforce technologies with extensive experience across EMEA, Europe, and LATAM regions. Throughout my career, I have successfully led complex Salesforce implementations, including Education Cloud, Service Cloud, and NonProfit Cloud, delivering tailored solutions that meet diverse client needs. My expertise spans stakeholder management, solution advisory, and end-to-end project delivery, ensuring high-quality outcomes and customer satisfaction.

I have played a pivotal role in global rollouts, including the Salesforce Service Cloud deployment for PSA Groupe across 16 countries and the nationwide implementation of Salesforce Nonprofit Cloud for the Red Cross of Lebanon. These projects demonstrate my ability to lead large-scale, multi-country initiatives, with a focus on strategic planning and operational excellence.

My recent engagements include leading the development of Education Cloud solutions for the London School of Economics and NCUK University Pathways, where I integrated complex business rules and legacy systems to streamline scholarship and educational operations. I am also experienced in Salesforce Sales Cloud, CPQ, Pardot, Marketing Cloud, and other Salesforce products, enabling me to provide comprehensive consultancy and delivery management.

I am passionate about leveraging Salesforce to transform business processes and enhance customer experiences. My approach combines technical expertise with strong communication and leadership skills, allowing me to guide cross-functional teams and collaborate effectively with stakeholders at all levels.

In addition to my technical skills, I bring a strong set of soft skills, including empathy, critical thinking, and cultural awareness, which help me navigate diverse environments and foster productive relationships. I am committed to continuous learning and hold multiple Salesforce certifications that validate my knowledge and capabilities.

I am eager to contribute my skills and experience to organisations seeking to maximise their Salesforce investments and drive digital transformation. I thrive in challenging environments where innovation and strategic thinking are valued, and I am dedicated to delivering solutions that create tangible business value.