Senior Salesforce Administrator

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May 2025 – September 2025 Senior Salesforce Administrator @ FLUIDO

Supported Education Cloud implementations for higher-education institutions across Europe. Administered Salesforce environments supporting 1000 to 5,000+ active users. Managed user provisioning, license allocation, profiles, permission sets, and role hierarchy. Configured Salesforce Flows, validation rules, record types, and page layouts to automate admissions and enrollment processes. Built 50+ Flows, reducing manual administrative workload by approximately 30%. Created operational and executive dashboards for admissions, scholarships, and financial reporting. Supported integrations with Student Information Systems (SIS) and external data sources. Assisted with UAT execution, sandbox refreshes, deployments, and post-go-live support.

June 2024 – August 2024 Senior Salesforce Administrator @ CREMANSKI & COMPANY

Provided Salesforce administration across Sales Cloud, CPQ, and Account Engagement environments. Performed configuration updates, object customisation, validation rules, and automation enhancements. Supported data migration activities using Data Loader and Import Wizard. Developed reports and dashboards to support sales forecasting and pipeline visibility. Provided Level-2 production support and incident resolution.

December 2023 – March 2024 Salesforce Administrator (SME) @ GLOBANT

Supported a multinational enterprise Salesforce implementation. Administered Sales Cloud and Service Cloud environments. Managed user access, permission sets, security configuration, and data visibility rules. Supported automation maintenance and enhancements using Salesforce Flow. Maintained reporting accuracy and data integrity across global business units. Collaborated with architects and developers during testing and deployment cycles.

May 2023 – October 2023 Salesforce Administrator @ SEIDOR

Delivered Salesforce administration for Education Cloud and Nonprofit Cloud solutions. Supported alumni engagement and donor management platforms. Built Flows and reports to streamline program tracking and communications. Managed data quality processes, including duplicate rules and validation enforcement. Supported sandbox management and deployment coordination.

February 2021 – June 2023 Salesforce Administrator @ PUBLICIS SAPIENT

Supported the enterprise Salesforce ecosystem with 5,000+ active users. Administered Sales Cloud and Service Cloud environments. Managed user provisioning, license utilisation, and access governance. Configured Case Management, queues, Omni-Channel routing, escalation rules, and Email-to-Case. Built 60+ Salesforce Flows automating service and operations processes. Supported Experience Cloud portals for partners and customers. Provided Level-2 and Level-3 production support. Coordinated UAT cycles, releases, and deployments using Change Sets.

July 2020 – November 2020 Senior Salesforce Administrator @ STELLANTIS (GROUPE PSA)

Supported global Service Cloud rollout across 16+ countries, including 3 brands: Peugeot, Citroen, DS Automobiles. Administered multilingual and multi-brand Salesforce environments. Managed Experience Cloud customer and partner portals per country and per brand. Maintained Knowledge Base, Case Assignment Rules, and Digital Engagement channels per country and per brand. Configured Live Chat and Einstein Bots. Ensured data governance, security compliance, and platform stability.

October 2017 – March 2020 Salesforce Administrator (Salesforce Practice) @ DELOITTE DIGITAL

Supported enterprise Salesforce CRM environments for all clients within the division. Performed solutioning, planning and system configuration, automation setup, and reporting enhancements. Assisted with data migration, user onboarding, and training documentation. Provided ongoing platform support and optimisation.