Data Professional

Resolve high-volume customer inquiries and complaints by identifying root causes and delivering timely, effective solutions to maintain customer satisfaction. Apply detailed product knowledge to guide purchasing decisions, improving customer experience and operational efficiency. Support onboarding and training of new employees by providing clear process guidance, contributing to faster ramp-up and team consistency.

Led end-to-end digital signage projects generating $625,000+ in revenue by tracking budgets, timelines, vendor performance, and client deliverables. Analyzed project costs, vendor pricing, and resource allocation to negotiate favorable contractor rates across the U.S. and Canada, improving margin efficiency. Managed, trained, and mentored a team of 8 project managers, using performance metrics and workflow reviews to improve delivery consistency and accountability. Conducted data-driven strategy meetings and project kickoffs for 20+ client accounts, translating client requirements into execution plans and measurable outcomes. Monitored project KPIs including delivery timelines, cost variance, and client satisfaction to identify risks and implement corrective actions.

Managed and trained a team of 9 instructors, overseeing both in-person and virtual instruction for up to 60 students daily, while leading the migration to a new online learning platform and implementing standardized training protocols. Tracked enrollment, retention, and revenue performance, securing 50+ new accounts within six months and contributing to 70% of the revised 2021 revenue target by Q2, after achieving the 2020 revenue goal by Q2 2021. Produced and distributed monthly performance reports and newsletters analyzing student progression, engagement, and operational updates to inform instructors and stakeholders. Maintained billing and account management for 120 students, monitoring payment trends and implementing incentive programs and quarterly events to improve engagement and retention.

Analyzed and executed multiple energy trading strategies across ISO markets using SQL and Excel, supporting data-driven asset allocation and risk decisions. Queried, cleaned, and analyzed market and pricing data to evaluate node-level performance and strategy effectiveness. Integrated weather data (wind forecasts, weather maps) into market analysis to identify short-term trading opportunities. Built and maintained Excel dashboards tracking historical P&L, volatility, and performance metrics by node and strategy to enable rapid decision-making. Automated recurring SQL queries and reporting workflows, significantly reducing manual analysis time and enabling faster, more reliable decision-making.