IT Support Specialist

I am an IT Support Specialist with over 3 years of experience specializing in Windows, Networking, and Active Directory. I have a strong background in providing technical support and troubleshooting for enterprise clients, particularly in SaaS and on-premise environments. My experience includes assisting with integrations, SDK setup, and API troubleshooting using tools like Postman. I am remote-ready and have a keen interest in the AI and gaming industries.

Throughout my career, I have supported clients by coordinating with product and development teams to resolve complex technical issues efficiently. I am skilled in managing structured client communications and setting clear expectations to ensure customer satisfaction. I also contribute to internal documentation and knowledge bases to improve team workflows and support quality.

My previous roles include working as a Technical Support Engineer at Oz Forensics, an IT Support 2-line Specialist at Bank CenterCredit, and a 1-line IT Support specialist at ESET Kazakhstan. In these positions, I maintained operational functionality of computer equipment, managed cable setups, and provided technical consultations and solutions to users across CIS countries.

I am experienced in resolving licensing and product activation issues, including key management and license compliance. I am committed to delivering tailored solutions that enhance system security and performance. I maintain detailed documentation of support cases and ensure timely responses to user inquiries to uphold high customer satisfaction.

I am continuously developing my skills and am eager to contribute to innovative projects in IT support, particularly those involving AI and gaming technologies. I am confident in my ability to provide excellent technical support and to collaborate effectively with cross-functional teams.