Employee Relations Leader

Led Employee Relations function for GTM and Strategy organizations across North America. Managed complex and high-risk employee cases from intake through resolution while ensuring consistency, compliance, and alignment with company values. Provided strategic guidance to executives and managers on performance management, conflict resolution, policy interpretation, and workforce transitions. Directed a team of four Employee Relations professionals, building a culture of accountability and collaboration. Partnered with HR Business Partners to implement programs that enhanced employee engagement, strengthened leadership capability, and promoted a positive, inclusive workplace. Developed and delivered ER training that empowered leaders with best practices and fostered informed decision-making. Conducted trend analysis to identify systemic risks and recommended process improvements that reduced future ER issues.

Directed end-to-end Employee Relations strategy and operations as a key member of the People Operations Leadership Team. Served as the principal subject matter expert for all complex and high-risk cases including investigations, performance interventions, workplace conflict, and policy compliance. Developed and implemented ER tools, playbooks, and frameworks to improve the consistency and quality of case handling across global teams. Partnered with executives and HR Business Partners to deliver strategic guidance, drive organizational change, and uphold ethical standards in people practices. Oversaw external investigator relationships to ensure objectivity and accountability in critical cases. Designed and facilitated training programs to strengthen investigative capability, enhance decision-making, and promote a culture of fairness and transparency.

Directed a high-performing global investigations team managing complex and sensitive cases involving discrimination, harassment, and policy violations. Oversaw workload distribution, case quality, and compliance with internal policies and legal standards. Delivered expert guidance and coaching to investigators to ensure precision, neutrality, and integrity throughout the process. Partnered cross-functionally with Legal, HR, and senior leadership to communicate findings, recommend corrective actions, and drive policy improvements. Led initiatives to enhance global collaboration and professional development within the investigations function. Utilized data insights to identify systemic issues and inform strategic organizational changes that reduced risk exposure and improved employee experience.

Conducted full-cycle workplace investigations addressing sensitive allegations including discrimination, harassment, retaliation, and code of conduct violations. Collected and analyzed evidence through interviews, documentation review, and fact analysis to determine objective outcomes. Partnered with Legal and HR leadership to develop recommendations that promoted fairness and compliance. Managed high-emotion conversations with empathy and professionalism, ensuring a transparent and equitable process. Supported continuous improvement of investigative processes and knowledge-sharing initiatives across teams.

Directed Employee Relations for the Customer Success Group, collaborating with leadership and Employee Success Partners to resolve sensitive cases and promote a fair, compliant workplace. Delivered expert guidance on investigations, performance management, and corrective actions aligned with company policies. Facilitated training programs to increase manager capability in conflict resolution and policy interpretation. Partnered with leadership to implement proactive strategies that strengthened employee engagement, mitigated risks, and enhanced operational effectiveness through analytics and feedback-driven process improvements.

Led HR operations for a 500-person Phase I clinic, focusing on employee relations, talent development, engagement, and performance improvement. Partnered with senior leaders to design and execute HR programs that enhanced organizational efficiency and workforce stability. Provided coaching on conflict resolution, interpersonal communication, and policy application to strengthen leadership capability. Conducted workforce planning and staffing analysis to ensure effective talent pipelines and operational coverage. Oversaw employee engagement initiatives, feedback systems, and retention strategies that fostered a high-performing environment.

Managed complex ER cases across U.S. and Canada, providing expert guidance to leadership on escalated matters involving performance, conduct, and policy interpretation. Directed investigations into harassment, discrimination, and workplace misconduct while ensuring compliance with federal, state, and Canadian employment laws. Partnered with internal counsel and HR leaders to design and execute risk mitigation strategies. Led initiatives to automate HR processes and enhance documentation systems. Delivered coaching to managers and specialists to improve case resolution and strengthen policy adherence.