Customer Service Representative

I am a public service and customer service professional with experience in multitasking and assisting in multiple departments. I possess extensive organizational skills and the ability to collaborate efficiently across various areas to ensure the achievement of daily quotas. My background includes skills in call-taking and dispatching in a timely and accurate manner.

In my current role as a Communications Officer with Smyrna City Government, I coordinate and route essential emergency personnel to accurate locations safely and promptly. I process calls and dispatch according to the availability of emergency equipment, provide life-saving instructions to callers and emergency personnel, and maintain accurate records of dispatch logs and operational data.

Previously, I worked as a Pay Station Attendant at Caliber Car Wash, where I cultivated strong relationships with key clients, designed effective prospecting strategies, and delivered exceptional customer service that boosted satisfaction and retention.

I also have experience as a Flex Receiving Associate at Burlington Stores, where I conducted technical diagnostics, coordinated daily operational start-ups, managed customer concerns professionally, and oversaw merchandise distribution to optimize product visibility.

I hold a Bachelor of Arts degree in Film, Television & Media from Georgia State University and have earned certifications including HRIS Technology and Tools, HR Prep, P.O.S.T. Basic Communication Officer Certification, and IAED Certificate – OUTEC Course.

I am committed to leveraging my skills in communication, critical thinking, and technology tools to contribute effectively in public service and customer-focused roles.