Technical Support & Customer Experience Specialist

Deliver exceptional customer service, acting as the face of Touch Bistro. Respond to customer inquiries and provide technical support via phone, email, and chat. Perform installations and setup of printers, routers, credit card readers, and Apple devices. Troubleshoot and diagnose product issues, escalate complex issues, collaborate with cross-functional teams, identify trends and opportunities, stay updated on product knowledge, report bugs, and track activities in Salesforce and Five9.

Assisted and suggested products and services to clients through exceptional customer service and sales techniques. Managed software for orders, deliveries, and inventory lookup. Responded to customer inquiries via phone, email, and live chat. Built relationships with vendors and suppliers. Created MCF for online orders. Supported other departments and managed inventory levels.

Assisted 30-40 clients daily. Monitored and maintained inventory levels, processed purchasing orders, tracked orders, managed client inquiries by phone, resolved customer complaints, led and trained staff, served as cashier, and performed miscellaneous job-related duties.

Performed field inspections in various city locations, gathered and analyzed information on damaged buildings and landslides, created reports to suggest improvements and conclusions.

Developed budget reports, managed and monitored projects with external funding, performed field inspections to verify law compliance, compiled data and statistics, supported communication processes, provided training, reviewed documentation, and generated periodic project reports.

Managed inventory, prepared invoices and receipts, maintained computerized customer and vendor records, communicated with suppliers professionally, reconciled daily expenses, managed petty cash, monitored sales representatives, and established relationships with suppliers and customers.