CX Design Engineer with fintech experience

The country’s fastest-growing fintech with over 35 million clients
Responsibilities:
1. Design of DFA (Digital Financial Assets) and savings products.
2. Decomposition of complex tasks and prioritization within the team.
3. Communication with external teams and product owners to discuss ideas for potential revenue growth.
4. Cooperation with discovery and delivery teams, support of product processes.

The largest Russian investment company.
Responsibilities:
1. Created CJM of margin trading connection and designed it, resulting in retention growth +15%, CSI +3, purchase conversion +10%.
2. Led redesign of main app sections and internal products.
3. Designed CJM for internal sections reducing support and call center costs by 35%, CSI growth +3.
4. Decomposed tasks, prioritized team workload, mentored new members, communicated with external teams and product managers, designed web and mobile applications, collaborated with engineers, analysts, researchers, and writers.

1. Created CJM and redesign plan of credit products for web and mobile applications increasing total revenue by 15%.
2. Communicated with external teams and product managers for revenue increase ideas.
3. Led design team and managed creative and technical workflows.
4. Decomposed tasks, prioritized team workload, mentored new members, designed web and mobile applications.

1. Designed first version of web and mobile applications for a startup (store without cashiers) which gained over 1,000,000 users.
2. Designed a mobile app for NLMK employees with CSI = 8.
3. Designed multiple landing pages with average purchase conversion of 15%.