Customer Service and Sales Support Professional

I am a results-driven customer service and sales support professional with over 3 years of experience in client outreach, lead generation, and auto finance verification. I have a proven ability to build customer trust, ensure accurate data processing, and support fast-paced teams in both remote and on-site environments. My background includes strong expertise in call center operations, digital communication, and customer verification. I am committed to delivering exceptional service and improving operational efficiency.

Throughout my career, I have developed advanced skills in call center operations, administrative support, loan application review, and insurance and employment verification. I excel at dealer and client communication, attention to detail, and team coordination. I am proficient in document management, lead generation, CRM management, and appointment scheduling.

I have experience working remotely and managing multiple tasks simultaneously, demonstrating adaptability and critical thinking. My technical skills include Microsoft Office Suite, digital marketing, online outreach, data entry, and reporting. I am passionate about problem solving and maintaining high standards in customer engagement and pipeline tracking.

In my recent roles, I have successfully identified and engaged potential clients through social media and direct messaging, qualified leads, and scheduled appointments for sales teams. I have also verified loan applications, coordinated with dealerships, and ensured compliance with verification policies. I am dedicated to maintaining accurate records and supporting sales pipeline growth.

I continuously seek professional development opportunities and have earned certifications in supervision, digital marketing, bookkeeping, and mobile app development. I am eager to leverage my skills and experience to contribute to a dynamic team and help achieve organizational goals.