Experienced Operations Leader

Managed daily station operations, including shift scheduling and inventory management, while strictly adhering to safety protocols for fueling procedures. Trained new employees on Health, Safety, and Environment (HSE) regulations, the use of Personal Protective Equipment (PPE), and effective customer service; mentored a team of 10 members. Achieved a 15% reduction in customer wait times and enhanced satisfaction through effective queue management and service quality improvement initiatives. Administered incident management, near-miss reporting, and compliance checks in accordance with Civil Defense standards.

Coordinated the transportation of employees from residential areas to work sites, and assisted with office procurement and administrative functions. Supported the receipt of new shipments and fundamental merchandising tasks, ensuring products were appropriately prepared for retail presentation.

Oversaw daily store operations, including merchandising and Point-of-Sale (POS) activities, ensuring product availability and visually appealing displays. Mentored and trained sales associates, leading to improved conversion rates and playing a key role in achieving a 10% increase in revenue. Managed cash control, minimized shrinkage, and monitored fundamental inventory Key Performance Indicators (KPIs).

Processed customer transactions accurately using POS systems. Assisted customers with product selection and after-sales support. Maintained organized displays and provided excellent customer service.

Handled cash and card transactions quickly and accurately. Assisted customers and ensured a positive shopping experience.

Operated POS systems and managed financial transactions. Supported daily sales operations and ensured customer satisfaction.

Managed customer calls, orders, and delivery coordination. Ensured prompt service and handled customer inquiries effectively. Maintained professionalism and high service standards in all interactions.